Product Support Analyst

This is a customer‑facing role that works closely with our Commercial, Product, Triage and Data Acquisition teams to ensure TxODDS delivers industry‑leading customer and product support. You’ll be responsible for ensuring customers are responded to promptly and that service issues are resolved in a timely and effective manner. You’ll support onboarding and integration, monitor and maintain our products and services, and manage troubleshooting, escalation and communication as required. Alongside supporting the full TxODDS product suite, you’ll also develop into the Product Specialist for All Sported. In this capacity, you’ll lead on triage support, release and change management & customer communications. You’ll liaise with customers and internal stakeholders - including Development, Commercial and Operations - to help manage and support the product, acting as the voice of the customer and helping to drive continuous improvement. As our sports data and customers operate 24/7/365, the role includes participation in the Client Services rota and some out‑of‑hours work, as well as occasional travel.