CrawlJobs Logo

Product Support Analyst

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Japan , Tokyo

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

10000000.00 - 15000000.00 JPY / Year
Save Job
Save Icon
Apply Position

Job Description:

Play a key role supporting clients in the Japan/APJ market in collaboration with a global team. As a member of our Global Intelligence - Services team, this role is responsible for driving problem resolution, product bug escalations, and supporting the implementation and operation of our threat intelligence solutions for our clients.

Job Responsibility:

  • Front and back-end support of the company's web application interface, and API endpoints
  • Provide explanations of certain product feature functionality, as well guide clients on how to find solutions in our platform
  • Support deployments of company's Intelligence data in customer environments, including SIEMs, ticketing systems, incident response tools, and SOAR products
  • Support productized integration solutions across a variety of enterprise security architectures, applications, and tools
  • Work with our Product and Development teams in escalation of incidents as well as assisting with advocating for product enhancements on the client’s behalf
  • Manage multiple projects and tasks in a dynamic, fast-paced environment
  • Work live APJ business hours (9am - 5pm JST)
  • Participate in on-call rotation to help with emergency off-hours support coverage

Requirements:

  • Business-level Japanese & English
  • 3+ years in Japan's IT/SaaS industry
  • 2+ years in a SaaS / Product Support role
  • Experience supporting SaaS customers & fixing app issues
  • Work experience in information security or Cybersecurity
  • Effective technical communication skills
  • Knowledge of basic network & internet protocols
  • Ability to work independently and proactively
  • Strong problem-solving & troubleshooting skills

Nice to have:

  • Familiar with cyber security/threat intelligence
  • A+, Network+, Security+, or HDI-CSR certification
  • Experience with SIEMs & other security tools
  • Experience with REST APIs and JSON
  • Experience with ticket systems (Zendesk, JIRA)
What we offer:
  • 健康保険,雇用保険
  • 日曜日,土曜日,祝日

Additional Information:

Job Posted:
April 12, 2026

Expiration:
August 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Product Support Analyst

Production Support Analyst

The Apps Support Intermediate Analyst provides technical and business support, i...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic knowledge or interest about apps support procedures
  • concepts and of other technical areas
  • participation in some process improvements
  • previous experience or interest in standardization of procedures and practices
  • basic business knowledge/understanding of financial markets and products
  • knowledge/experience of problem management tools
  • understands how own sub-function integrates within the function and commercial awareness
  • evaluates situations using multiple sources of information
  • developed communication and diplomacy skills to persuade and influence
  • good customer service
Job Responsibility
Job Responsibility
  • Provide technical and business support for users of Citi applications
  • field issues and queries from stakeholders and provide short-term resolutions
  • work with technology partners for long-term remediation
  • act as a liaison between users/traders, interfacing internal technology groups and vendors
  • participate in disaster recovery testing
  • participate in application releases, testing and deployment into production
  • perform post-release checkouts after application releases and infrastructure updates
  • develop and maintain technical support documentation
  • analyze applications to identify risks, vulnerabilities and security issues
  • cooperate with development colleagues to prioritize bug fixes and support tooling requirements
  • Fulltime
Read More
Arrow Right

Production Support Analyst

Citi Technology are seeking a highly motivated IT professionals to join our Appl...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-4 years of experience in System Analysis, applications support roles
  • Knowledge or working experience with Unix or Linux environment
  • Knowledge of ETL jobs
  • Knowledge or working experience on relational databases - Oracle, Microsoft SQL
  • Experience in Incident, Problem Management: Incident tracking & reporting
  • Managing ticketed query system
  • Strong design & execution bend of mind to help resolve complex technical issues
  • Passion for technology, eager to learn and make a career in Technology
  • Intermediate or Advanced English
  • Bachelor's Degree in Comp science, IT, or other engineering disciplines
Job Responsibility
Job Responsibility
  • Provide front line support Citi’s proprietary technologies
  • Champion stability initiatives to enable application high availability for Business-As-Usual
  • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate
  • Monitor system processing, infrastructure alerts, batch failures, and recover processes when required
  • Communicate effectively with operations, technology, and business partners on a regional or global basis
  • Interact with software vendors to provide best solutions to business problems
  • Participate in disaster recovery testing
  • Participate in application releases, testing and deployment into production if required
  • Perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Fulltime
Read More
Arrow Right

Operations and Production Support Technical Analyst

The Operations and Production Support Technical Analyst will be monitoring produ...
Location
Location
United States , Torrance
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • JAVA 8, 11, 17
  • Spring Boot
  • MSSQL
  • PGSQL
  • DB2
  • RedHat OCP
  • Linux
  • Windows IIS
  • AWS Native Services like S3, Lambda and CloudWatch
  • 5+ years of experience in Operational and technical support roles
Job Responsibility
Job Responsibility
  • Monitoring production systems
  • Troubleshooting issues related to applications, databases and infrastructure
  • Participate/contribute in root cause analysis
  • Support technical work to ensure customer issues are resolved within the Service Level Agreement
  • Work closely with service partner to achieve group goals and customer satisfaction
  • Collaborate closely with other DSD teams
  • Provide training to guide team members on system functionalities and support processes
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Support Analyst L2 with French

Ensure the supervision and functional and application management of banking serv...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in the support field with experience in incident management processes/tools
  • Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment)
  • Good written communication
  • Autonomy, curiosity, rigor
  • A proactive and reactive attitude / A team spirit and a desire to learn continuously
  • Ability to analyze and synthesize
  • Middle English and French
  • Banking knowledge and functional case analysis skills preferred
Job Responsibility
Job Responsibility
  • Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3
  • Take charge of incident management in conjunction with his team manager and other teams involved in the process
  • Provide ad hoc interventions to limit technical malfunctions
  • Ensure the processing of requests for daily living and other ad hoc operating requests
  • Ensure the production of monitoring indicators for banking services within its scope
  • Ensure the implementation and updating of operational documentation related to the activity
  • Ensure that the appropriate reports are written with your manager
  • The service mainly covers the production environment: Ensure daily support activities
  • User support: requests for information or assistance regarding the use and operation of specific applications
  • Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)
What we offer
What we offer
  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical subscription
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings
  • Fulltime
Read More
Arrow Right

FX Application Support Analyst

As an FX Trade Capture Application Support Analyst you will play a pivotal role ...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a Production Support role/environment is essential
  • Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
  • Experience installing, configuring and/or supporting business applications
  • Knowledge and experience of Problem Management Tools
  • Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
  • Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills
  • Experience in a Foreign Exchange / Markets Support is preferred
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi
  • Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations
  • Develop and maintain technical support documentation for support team members and wider technology teams
  • Partner with appropriate application development and production support areas and teams to priorities bug fixes and support tooling requirements
  • Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
  • Participate in application releases from development, testing and deployment into the production environment
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years’ experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem management tools
  • good all-round technical skills
  • ability to effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • provides technical and business support for users of Citi Applications
  • maintains application systems that have completed development stage and are running in daily operations
  • manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
  • start of day checks, continuous monitoring, and regional handover
  • perform same day risk reconciliations
  • develop and maintain technical support documentation
  • identifies ways to maximize potential of applications used
  • assess risk and impact of production issues and escalate to business and technology management
  • ensures storage and archiving procedures are in place and functioning correctly
  • formulates and defines scope and objectives for complex application enhancements and problem resolution
What we offer
What we offer
  • rewarding work in a supportive environment
  • clear opportunities for progression
  • exciting company benefits
  • diverse team of professionals
  • global network of people, data and relationships
  • Fulltime
Read More
Arrow Right

Business Analyst / Product Manager

Orangesoft is looking for a Business Analyst / Product Manager who combines hand...
Location
Location
Salary
Salary:
Not provided
orangesoft.co Logo
Orangesoft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of work as a Business Analyst/Product Manager
  • Experience in iOS, Android and Web development healthcare projects
  • Good knowledge of HIPAA and other healthcare regulations
  • Product management mindset
  • Knowledge of product management techniques
  • Strong knowledge of different tools and techniques (lean canvas, user story mapping, etc.)
  • Experience in pre-sales activities
  • Strong management and communication skills
  • Knowledge of agile processes and principles
  • Advanced level of English
Job Responsibility
Job Responsibility
  • Elicit, analyse, and verify business requirements
  • Shape the product vision for MVPs
  • Gather, define and document functional and non-functional requirements
  • Facilitate collaboration between business and technical stakeholders
  • Apply product management techniques
  • Support team during development stage
  • Handhold the testing team and represent end-users in the UAT phase
  • Participate in pre-sales activities: lead the calls with the potential clients, set up and manage the estimate process, participate in proposal presentations
What we offer
What we offer
  • Flexible work schedule
  • Hardware and additional accessories
  • 20 vacation days + 12 paid days off
  • Knowledge-sharing sessions every week
  • Buddy and curatorship programs
  • Medical Care Package
  • HR Referral program
  • Gifts for anniversaries
Read More
Arrow Right

SAP FICO Product Analyst

SAP FICO Product Analyst position requiring 4-6 years of experience in SAP FICO ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience as an SAP FICO Functional Consultant in support or AMS projects
  • Strong knowledge of FI (GL, AP, AR, AA) and CO (CCA, PCA, COPA) modules
  • Good understanding of integration with MM, SD, and PP modules
  • Experience in production support environments (incident management, change management, service requests)
  • Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy, or Jira)
  • Exposure to SAP S/4HANA Finance is an advantage
  • Strong analytical, communication, and stakeholder management skills
What we offer
What we offer
  • Inclusive and respectful work environment
  • Commitment to fighting against all forms of discrimination
  • Positions open to people with disabilities
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy