Product Support Analyst II Job at Equip Health

Customer Care Group Support Analyst

Answers technical calls from customers (company/independently owned stores and e...

Location

United States , Atlanta, Georgia

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

4 years of experience in a help desk/call center
High school diploma or equivalent work experience required
1 year of experience with incident and problem tracking service management software
Experience with SQL commands and database manipulation
Experience with automated call distributor phone systems
Experience with knowledge centered support (KCS) principles
Experience with troubleshooting network related issues (client connectivity)
Experience with Active Directory and Microsoft Office Products – O365 is a plus
Strong customer focus and orientation
Superior telephone, root cause analysis, and issue resolution skills

Job Responsibility

Answers technical calls from customers regarding company software, hardware, and network issues
Troubleshoots issues to find solution and partners with customer to solve issue together
Seeks assistance from Support Analyst II and/or Development team (Swarm) if unable to resolve
Applies fix or work around discovered during “swarming”
Creates new knowledge base articles outlining the fix/work around
Documents software defects and assign Service Now Incident to appropriate development track
Ensures positive customer experience by de-escalating customer issues and concerns
Instructs customers on proper usage of the software and hardware
Acts as customer advocate
Ensures prompt and accurate resolution of customer incidents

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
We offer a Flexible Work Policy that permits eligible employees to work remotely

Financial Analyst II

The Financial Analyst II will be responsible for providing support to CHRISTUS f...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor's Degree

Job Responsibility

Supports and manages existing capabilities related to the standardization and consolidation of daily/weekly/monthly reporting revenue cycle reporting
Assist in the standardization of goal setting and productivity and performance monitoring
Collects, synthesizes and communicates relevant information through the system to support strategies
Facilitates development and implementation plans to enable the effective benchmarking and comparative reporting of key revenue cycle metrics
Performs financial opportunity assessments for hospitals to identify opportunities to improve revenue cycle performance
Supports strategic plan to focus efforts and resources on high priority areas to improve cash flow and net revenue realization throughout the system
Assists in development of plans to implement strategies and measure the results of the implemented strategies
Serves business units through analysis of how the value of initiatives and services can be optimized across the system
Assists in creating and monitoring models that link strategies to measures of performance (financial and non-financial) that ensure successful implementation
Provides analysis capabilities, information and tools to operations to enhance skills in detecting both current and future performance issues

Fulltime

Epic Analyst II (OpTime)

Serves as an experienced team resource and a member of the department’s primary ...

Location

United States , Boston

Salary:

78540.80 - 125652.80 USD / Year

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

Bachelor’s degree
3 years of experience directly supporting Epic applications, including configuration, builds, or template management
Experience in operational analysis, application support, and training or advising end users
Epic certification OpTime or Anesthesia module is required

Job Responsibility

Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products
Engages end users to understand business needs related to workflows, data, and system functionality
Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work
Independently performs moderately complex Epic configuration in accordance with departmental standards
Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams
Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness
Performs routine system maintenance, including interface monitoring and standard industry updates
Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows
Obtains and incorporates feedback from super users and managers to improve system performance and user experience
Guides less experienced team members in build, testing, and basic troubleshooting activities

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Business Intelligence Analyst II

As a BI Analyst, you will be responsible for working closely with many divisions...

Location

United States , Bethesda

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

3+ years of experience in business intelligence
2+ years of experience in data management and data manipulation skills, including a strong foundation in SQL programming
1+ years of experience working with healthcare data (e.g. claims, EHR, clinical)
Sitting for prolonged periods of time
Extensive use of computers and keyboard
Occasional walking and lifting may be required

Job Responsibility

Working with teams across Aledade to translate your findings into action
Build interactive dashboards, reports and powerpoints that effectively communicate insights and motivate action among our internal business operations and partner practices
Directly responsible for the design and implementation of data warehouse tables or views to support analysis and reporting
Consults with engineering teams to articulate BI reporting needs in upstream data tables
Provides insight to decision-makers, creating specifications for reports and analyses to meet business needs
Consults with product managers to define reporting metrics for product success
Provides technical support and subject matter expertise to peers (e.g. code review)

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Credit Portfolio Analyst II

The Credit Portfolio Analyst II is responsible for the end-to-end management and...

Location

India , Mumbai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology, Business, Risk Management, or a related field
2+ years of experience in risk management, technology operations, or production monitoring in corporate banking/financial institutions
knowledge of corporate finance, financial modeling, credit and banking products, credit analytics, risk assessment, and transaction execution
basic understanding of credit risk management, technology platforms, and operational risk controls, particularly in the context of post-implementation processes
familiarity with modern monitoring tools, risk management frameworks, and production systems used to assess technology performance in real-time (SAS/Tableau/AI/Oracle) supported by relevant programming skills
statistical knowledge – familiar with key statistical metrics/concepts
knowledge of regulatory requirements related to credit risk, data management, and customer-facing platforms, ensuring alignment with post-implementation and monitoring processes
strong strategic thinker with the ability to anticipate production challenges and operational risks in post-implementation environments, developing robust solutions that enhance system performance
experience in problem-solving complex operational issues, leveraging cross-functional expertise, and driving long-term improvements in production systems
strong analytical skills in conducting analysis using bureau/application/customer data to identify anomalies and adverse trends

Job Responsibility

Perform the validation of all customer-facing credit risk platforms post-deployment, ensuring that they function as intended, align with business strategies, and meet regulatory requirements
development and execution of post-implementation validation frameworks, focusing on model performance, rule accuracy, and platform effectiveness across all credit risk decisioning systems
partner with risk management, IT, and operations teams to assess potential vulnerabilities, gaps, or deficiencies in system performance and address them promptly
support to establish a robust framework for ongoing production monitoring of credit risk platforms, ensuring proactive identification and resolution of system performance issues
implement real-time and batch monitoring processes that assess credit risk platforms’ operational performance, data integrity, and customer impact across various product lines
ensure timely resolution of production issues, including the identification of root causes, formulation of solutions, and collaboration with technology teams to implement necessary fixes or enhancements
ensure all customer-facing credit risk platforms perform reliably in production, minimizing any negative impact on the customer experience due to system errors, downtimes, or performance issues
support initiatives to continuously improve platform stability, reducing risk to customers and ensuring the organization’s credit risk models and rules are consistently delivering accurate decisions
engage with business stakeholders to understand customer needs and expectations, ensuring production systems evolve to meet them efficiently and effectively
ensure all post-implementation validation and production monitoring activities meet regulatory and compliance requirements, including alignment with policies related to credit risk, data usage, and customer protection

What we offer

Equal opportunity employment
support for people with disabilities
best-in-class benefits for employees to be well, live well and save well

Fulltime

Insight Analyst II

Turn Data into Action with Retail Insight. At Retail Insight (RI), we transform ...

Location

United States , Bentonville

Salary:

Not provided

Retail Insight

Expiration Date

Until further notice

Requirements

Proven track record of delivering analytics-driven, client-focused solutions
Experience of storytelling with data, preferably presenting to external clients as well as internal stakeholders
Proficiency in Excel, SQL, and PowerPoint, with data visualization expertise (e.g., Power BI)
Creativity and proactivity in problem-solving, ensuring high ROI for clients
Strong self-management and communication skills to engage with technical and non-technical leaders

Job Responsibility

Utilize data expertise to deliver insights that highlight the value of our product suite
Analyze client data to optimize product performance and tailor solutions
Partner with Delivery and Relationship Managers to meet client needs and identify growth opportunities
Provide performance analytics and reporting to support client objectives
Resolve client issues efficiently, uncovering root causes and driving resolutions
Promote continuous improvement by focusing on product quality, relevance, and ROI

What we offer

Hybrid & Flexible Working: Work from anywhere with 2 days in-office per week (typical), plus summer hours and extra days off for life’s big moments (including your birthday and wedding)
Generous Time Off: 26 days PTO (increasing with service), paid volunteer days, and full support for your wellbeing, including mental health resources
Career & Learning: Access to a top-tier learning platform, career progression plans, and support to create your ideal home workspace
Health & Financial Benefits: Comprehensive medical, dental, and vision coverage, plus a 6% matched retirement plan
Personal Perks: Annual phone reimbursement, onsite gym access, and customizable benefits via our online platform

Fulltime

Insight Analyst II - Bilingual

Turn Data into Action with Retail Insight. At Retail Insight (RI), we transform ...

Location

United States , Bentonville

Salary:

Not provided

Retail Insight

Expiration Date

Until further notice

Requirements

A proven track record of delivering analytics-driven, client-focused solutions
Experience of storytelling with data, preferably presenting to external clients as well as internal stakeholders
Proficiency in Excel, SQL, and PowerPoint, with data visualization expertise (e.g., Power BI)
Creativity and proactivity in problem-solving, ensuring high ROI for clients
Strong self-management and communication skills to engage with technical and non-technical leaders
Speaks fluent Spanish and English

Job Responsibility

Utilize data expertise to deliver insights that highlight the value of our product suite
Analyze client data to optimize product performance and tailor solutions
Partner with Delivery and Relationship Managers to meet client needs and identify growth opportunities
Provide performance analytics and reporting to support client objectives
Resolve client issues efficiently, uncovering root causes and driving resolutions
Promote continuous improvement by focusing on product quality, relevance, and ROI

What we offer

Hybrid & Flexible Working: Work from anywhere with 2 days in-office per week (typical), plus summer hours and extra days off for life’s big moments (including your birthday and wedding)
Generous Time Off: 26 days accrued PTO (increasing with service), paid volunteer days, and full support for your wellbeing, including mental health resources
Career & Learning: Access to a top-tier learning platform, career progression plans, and support to create your ideal home workspace
Health & Financial Benefits: Comprehensive medical, dental, and vision coverage, plus a 6% matched retirement plan
Personal Perks: Annual phone reimbursement, onsite gym access, and customizable benefits via our online platform

Fulltime

Analyst II, Full Stack

Affirm is reinventing credit to make it more honest and friendly, giving consume...

Location

Poland

Salary:

220000.00 - 320000.00 PLN / Year

Affirm

Expiration Date

Until further notice

Requirements

Strong sense of ownership, intellectual curiosity, and the ability to think creatively and critically in a fast-paced, dynamic, and often ambiguous environment
High attention to detail while maintaining the ability to see the big picture and evaluate analyses in the context of GMV growth, user behavior, and business strategy
2+ years of experience in analytically-driven roles (analytics, data science, finance, consulting, etc.), preferably involving forecasting, revenue modeling, or transaction data analysis
Strong working knowledge of SQL and Python, including writing clean, computationally efficient code for forecasting workflows and using standard Python analysis packages (e.g., SciPy, NumPy, Pandas) for data cleaning, manipulation, and model development
Comfortable with production IDEs (e.g., PyCharm, Visual Studio), interactive IDEs (e.g., Databricks, Jupyter), and version control (e.g., git / GitHub)
Familiarity with ML concepts, statistics, and time series analysis, including backtesting forecasting models to ensure accuracy and reliability
Experience with DBT or similar data transformation tools is strongly preferred
Experience using BI tools such as Sigma or similar is strongly preferred for dashboarding and reporting GMV forecasts
Passion and drive to disrupt the lending and financial industry for the better

Job Responsibility

Become an end-to-end expert in GMV forecasting across Affirm’s markets and products
analyze historical performance and predict future outcomes with high accuracy
Design, develop, and deliver scalable forecasting pipelines, dashboards, and analytics for cross-departmental use (e.g., Client Success, Credit, Merchant Pricing, and Growth Analytics)
Support the Finance team in developing automated GMV and transaction forecasts, including merchant-level projections, and other key financial metrics
Leverage Python, SQL, and machine learning to clean, manipulate, and backtest data, ensuring accurate and reliable forecasting models

What we offer

Flexible Spending Wallets for tech, food and lifestyle
Away Days - wellness days to take off work and recharge
Learning & Development programs
Parental benefits
Employee Resource & Community Groups
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Fulltime

Select Country

Product Support Analyst II

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?