Product Support Administrator

• Provide responsive customer support via phone, email, and other channels
• Manage and maintain strong relationships with assigned customer accounts
• Accurately record all customer interactions, investigations, and resolutions
• Monitor system dashboards and security alerts, taking prompt action when needed
• Recreate and troubleshoot reported issues using internal guides and best practices
• Collaborate with internal teams to resolve complex technical problems
• Assist with application roll-outs and updates to ensure smooth implementation
• Identify and resolve system errors to maintain optimal performance
• Support configuration change projects and ensure accurate implementation
• Apply release scripts and perform testing to validate configuration changes
• Complete routine administrative tasks to support daily operations
• Manage communications through shared mailboxes efficiently
• Maintain up-to-date technical and procedural documentation
• Provide out-of-hours support when required to ensure service continuity

• Proven experience with NEC Housing systems from a technical perspective
• Strong background in Customer Service
• Experience in maintaining accurate documentation
• Hands on experience with housing management software configuration
• Expertise in troubleshooting and resolving Housing System errors

Working knowledge of SQL

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like