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The Product Success Specialist position is for product managers who prefer working with customers over developers. Our Product Success team provides consultative support for the world's best-known and most innovative companies.
Job Responsibility:
Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
Delivering responsive customer service using our proven frameworks
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
Helping customers integrate Aha! software with their existing tools (e.g., development systems)
Sharing customer feedback internally
Testing new product functionality as needed
Requirements:
Two+ years' experience defining, managing, or launching new functionality at a growing software or technology company
Used a detailed go-to-market process to achieve product and business goals
Learned business software applications and workflow methodologies
Written clear instructions to answer questions and explain best practices
Independently resolved hard challenges
Product management experience is a must-have
Prefer working with customers 100% of the time rather than defining requirements and guiding development work
What we offer:
Profit sharing
Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
Up to 200 hours of paid time off a year to spend however you want
30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning