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Product Success Manager

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Aha!

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Location:
Multiple Countries , Remote

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Contract Type:
Employment contract

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Salary:

80000.00 - 150000.00 USD / Year

Job Description:

Product Success Manager role for product managers who prefer working with customers over developers. Provides consultative support for the world's best-known and most innovative companies using Aha! product development software. The position is 100% remote and involves guiding customers through product strategy, implementation, and best practices.

Job Responsibility:

  • Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
  • Delivering responsive customer service using proven frameworks
  • Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
  • Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
  • Helping customers integrate Aha! software with their existing tools
  • Sharing customer feedback internally
  • Testing new product functionality as needed
  • Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations

Requirements:

  • Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company
  • Used a detailed go-to-market process to achieve product and business goals
  • Learned complex software applications and workflow methodologies
  • Written clear instructions to answer questions and explain best practices
  • Independently resolved hard challenges
  • Product management experience is a must-have
  • Prefer working with customers 100% of the time rather than defining requirements and guiding development work
  • Experience delivering meaningful value to customers
  • Experience working in fast-paced and high-growth technology companies
  • Recently worked in product management or a similar role directly responsible for building software

Nice to have:

  • Expertise in agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches
  • Experience guiding sophisticated organizations in software innovation
  • Experience with customer demos, procurement, legal, and security processes
  • Experience with software integrations
What we offer:
  • Profit sharing
  • Retirement contribution
  • Medical, dental, and vision plans (100% premium coverage for many teammates)
  • Up to 200 hours of paid time off a year
  • 30 to 90 days of paid parental leave
  • Five to 10 days of paid care and bereavement leave
  • Up to $1,000 annually for third-party education with paid time off for learning
  • Volunteer opportunities throughout the year
  • Equity
  • Generous salary

Additional Information:

Job Posted:
December 05, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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