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Product Success Manager role for product managers who prefer working with customers over developers. Provides consultative support for the world's best-known and most innovative companies using Aha! product development software. The position is 100% remote and involves guiding customers through product strategy, implementation, and best practices.
Job Responsibility:
Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
Delivering responsive customer service using proven frameworks
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
Helping customers integrate Aha! software with their existing tools
Sharing customer feedback internally
Testing new product functionality as needed
Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations
Requirements:
Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company
Used a detailed go-to-market process to achieve product and business goals
Learned complex software applications and workflow methodologies
Written clear instructions to answer questions and explain best practices
Independently resolved hard challenges
Product management experience is a must-have
Prefer working with customers 100% of the time rather than defining requirements and guiding development work
Experience delivering meaningful value to customers
Experience working in fast-paced and high-growth technology companies
Recently worked in product management or a similar role directly responsible for building software
Nice to have:
Expertise in agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches
Experience guiding sophisticated organizations in software innovation
Experience with customer demos, procurement, legal, and security processes
Experience with software integrations
What we offer:
Profit sharing
Retirement contribution
Medical, dental, and vision plans (100% premium coverage for many teammates)
Up to 200 hours of paid time off a year
30 to 90 days of paid parental leave
Five to 10 days of paid care and bereavement leave
Up to $1,000 annually for third-party education with paid time off for learning