Product Success Manager Job at Aha! (Remote)

Product Success Manager

Product Success Manager position is for product managers who prefer working with...

Location

Salary:

80000.00 - 150000.00 USD / Year

Aha!

Expiration Date

Until further notice

Requirements

Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company
Used a detailed go-to-market process to achieve product and business goals
Learned complex software applications and workflow methodologies
Written clear instructions to answer questions and explain best practices
Independently resolved hard challenges
Product management experience is a must-have
Prefer working with customers 100% of the time rather than defining requirements and guiding development work
Recently worked in product management or a similar role that was directly responsible for building software

Job Responsibility

Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
Delivering responsive customer service using our proven frameworks
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
Helping customers integrate Aha! software with their existing tools (e.g., development systems)
Sharing customer feedback internally
Testing new product functionality as needed
Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations

What we offer

Profit sharing
Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
Up to 200 hours of paid time off a year to spend however you want
30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
Volunteer opportunities throughout the year

Fulltime

Senior Product Manager and Principal Product Manager

The Microsoft ES365 Engineering Systems team builds and operates the foundationa...

Location

United States , Redmond

Salary:

119800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 5+ years' experience in product/service/program management or software development OR equivalent experience
Bachelor's Degree AND 8+ years' experience in product/service/program management or software development OR equivalent experience
6+ years of product management experience, with direct experience defining and shipping products in complex technical domains
Hands-on experience experimenting with AI and LLM-powered workflows
Demonstrated ability to lead large cross-org initiatives
Direct experience influencing without authority
Experience driving multi-year, durable outcomes that improve engineering efficiency, quality, and organizational momentum
Experience in security, compliance, or engineering fundamentals
Familiarity with Microsoft's engineering ecosystem

Job Responsibility

Define and evolve the product vision, roadmap, and success metrics for AI-driven, agentic solutions
Identify high-leverage opportunities to simplify, automate and eliminate engineering toil using AI
Drive and deliver product capabilities that support security, compliance, and regulatory requirements
Partner closely with central security, compliance, and engineering teams across North America, India, and other global locations
Drive planning, pilot design, adoption, and rollout of solutions
Communicate product direction, roadmap, risks, and outcomes clearly to technical and executive stakeholders
Enable transparent change management
Use data, adoption signals, and customer feedback to continuously improve product impact and usability

What we offer

Eligible for benefits and other compensation

Fulltime

AI Product Manager & Customer Success

Location

Portugal , Porto

Salary:

Not provided

Metyis

Expiration Date

Until further notice

Requirements

3 to 5 years of experience in project management, product management, or a business analyst role, with direct exposure to AI or technology-driven projects
Strong ability to bridge the gap between technical teams and business stakeholders, translating complex requirements in both directions
Solid understanding of AI concepts, tools, and workflows, sufficient to engage meaningfully with data scientists, engineers, and architects
Experience with agile methodologies, product backlogs, and sprint-based delivery
Excellent organizational skills and the ability to manage multiple workstreams simultaneously in a fast-paced environment
Experience prioritizing features or use cases based on user value, technical feasibility, and ROI
Ability to manage stakeholder expectations in complex environments
Strong written and verbal communication skills, including the ability to produce professional documentation and presentations
A client-focused mindset with a genuine interest in ensuring end-users derive real value from AI products
Fluency in English

Job Responsibility

Translate business requirements into detailed technical specifications for AI use cases and workflows, working in close collaboration with business and technical stakeholders
Identify opportunities to transform existing business challenges into AI-powered solutions, applying creative problem-solving and domain knowledge
Define and manage acceptance testing, non-regression protocols, and quality assurance processes to ensure AI solutions perform as expected in production
Produce clear marketing and communication deliverables such as documentation, presentations, and user guides that support adoption and change management
Coordinate and monitor AI project implementations in close collaboration with relevant local and central stakeholders, ensuring timelines, budgets, and scope are respected
Oversee the seamless integration and management of AI systems in production, coordinating between data teams, IT, and operational users
Track the performance of deployed AI solutions, identify issues or improvement opportunities, and feed insights back into the product roadmap
Participate in, and potentially lead, dedicated project governance forums, representing both the product and the client success dimension

What we offer

A hybrid role at the crossroads of AI product management, operational delivery, and client success, with real end-to-end ownership
Close collaboration with both technical teams and senior business stakeholders, giving you broad exposure to the full AI product lifecycle
The chance to drive AI adoption at scale across a large international organisation, with measurable business impact
A stimulating environment where you will continuously learn, grow, and shape how AI is operationalised in practice
Access to Metyis' global community of AI and digital experts

Fulltime

Senior Product Manager, Customer Success Solutions – CRM Platforms

At General Motors, our product teams are redefining mobility. Through a human-ce...

Location

United States , Austin, Texas; Mountain View, California; Warren, Michigan

Salary:

106600.00 - 192700.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, or related field (or equivalent practical experience)
7+ years of Product Management experience in large‑scale enterprise software, CRM, or digital platform environments or similar experience in a start-up enterprise
3+ years of hands‑on experience with Salesforce Service Cloud or equivalent (e.g., configuration, case/queue management, omni‑channel)
Strong understanding of contact center solutions (telephony/CTI integration, case management, advisor workflows, knowledge integrations, and digital self‑help journeys)
Demonstrated experience with Agile product delivery and tooling (e.g., Jira/Jira Align/ADO), including roadmap definition, backlog management, and cross‑team execution
Proven ability to use data and analytics to drive prioritization, measure impact, and communicate trade‑offs
Exceptional communication, stakeholder management, and problem‑solving skills, consistent with Level 7 IC expectations (independent execution, broad cross‑functional impact, and support/mentorship of others)

Job Responsibility

Define and evolve the CRM platform vision and strategy using customer insights, operational data, and business priorities
Align CRM platform direction with Global CX strategy, CXP roadmaps, and enterprise digital transformation goals
Anticipate cross‑product dependencies
influence adjacent roadmaps so contact center and self‑help experiences are coherent, scalable, and reusable
Serve as the subject matter expert for the Contact Center Advisor CRM platform (Salesforce Service Cloud and connected systems) for business, CXP, and engineering partners
Partner with Solution Architecture, Engineering, Program Management, and Quality Engineering to ensure the platform is scalable, consistent, and resilient, and that investments balance speed, stability, and technical debt
Define and monitor platform health and performance KPIs / SLIs / SLOs (adoption, throughput, SLAs, latency, error rates) and use them to drive continuous improvement and funding decisions
Engage with Salesforce and peer enterprise teams to assess roadmap items, best practices, and platform patterns that can be leveraged at GM scale
Own intake, prioritization, and backlog for CRM platform features, balancing enterprise transformation goals, regulatory needs, and regional operational requirements
Lead roadmap and release planning with PMO and Engineering, making clear trade‑off and sequencing decisions across brands, regions, and use cases

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Product Customer Success Manager

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a produc...

Location

United States , Scottsdale

Salary:

86250.00 - 140000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
Experience managing complex technical escalations and Tier 4-level product challenges
Strong facilitation, communication, and cross-functional collaboration skills
Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
Strong data fluency
ability to interpret product usage data and translate it into actionable adoption strategies
A growth mindset, deep curiosity, and a passion for helping customers succeed

Job Responsibility

Drive Product Adoption & Engagement at Scale
Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
Build and strengthen the product-specific POC network
Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
Develop scalable digital engagement strategies
Strengthen the Reference & Champion Network
Identify, engage, and elevate customers into product champions across Vehicle Intelligence
Cultivate a strong network of referenceable agencies
Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Senior Product Manager – Fleet Customer Success Solutions

General Motors is leading a multi-year transformation to redefine how we serve a...

Location

United States , Austin, Texas; Mountain View, California; Warren, Michigan

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field
7+ years of Product Management (or closely related) experience in large-scale enterprise software, CRM, or digital platform environments, ideally with complex, data-rich workflows
Hands-on experience with at least one enterprise CRM platform, preferably Salesforce Service Cloud / Salesforce OneCRM, including configuration, case management, or omni-channel service
Demonstrated experience with Jira, ADO or similar software development and product management tools, agile methodologies, and cross-functional collaboration
Strong understanding of contact center solutions and advisor workflows, including telephony/CTI integration, digital channels, and self-help
Proven platform mindset and ability to synthesize requirements across multiple stakeholders and global regions into generalized, reusable solutions
Exceptional analytical, communication, and problem-solving skills with the ability to synthesize complex requirements into clear priorities and decisions

Job Responsibility

Define and evolve the product vision and roadmap for Fleet Customer Success Solutions using customer, advisor, and operational insights
Align Fleet priorities with GM Commercial strategy, the broader Customer Success Solutions roadmap, and GM's digital transformation goals
Drive integrated, AI-enabled Fleet customer and advisor experiences across advisor & case management, Knowledge Management, Digital Engagement, and Self-Help
Serve as the Fleet subject matter expert across Commercial Service Platform (CSP), Advisor platform (Salesforce OneCRM), Knowledge Management, Digital Engagement / agentic AI, and self-service journeys
Partner with Business, Engineering, other CXP Product teams, and vendors to ensure Fleet capabilities are scalable, reusable, and aligned to common-global platform patterns
Translate Fleet business needs into clear, actionable requirements and user stories in Jira Align / Jira, explicitly managing cross-platform dependencies
Shape intuitive, high-value Fleet advisor and customer experiences through discovery, design reviews, prototyping, and pilots in real contact center environments
Track and analyze adoption, digital containment, self-service, deflection, first-contact resolution, throughput, and SLA adherence across Fleet markets and channels
Define and monitor Fleet KPIs, SLIs, and SLOs with Technical and Operations partners, using analytics, journey insights, and feedback loops to drive continuous improvement and investment decisions
Share Fleet best practices and learnings with platform teams and peer commercial clients to benchmark performance and identify optimization opportunities

Fulltime

Sr. Manager, Product Manager, Commercial Forward Impact Engineering & Engagement Team

The Commercial Forward Impact Engineering and Engagement Product Manager drives ...

Location

Greece; United Kingdom; Turkey , Thessaloniki Chortiatis; Walton Oaks; Istanbul

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, or related discipline
7+ years of experience including product or program management, and preferably exposure to rapid prototyping, MVP development, or agile delivery
Demonstrated success in contributing to MVP launches and improving products through iterative feedback cycles
Strong understanding of lean product development, agile frameworks, and user‑centered design
Experience working in fast‑paced environments where adaptability and rapid execution are essential
Strong analytical skills with the ability to interpret data and use insights to inform product direction
Excellent communication, collaboration, and storytelling skills to align teams and stakeholders
Proven ability to support cross‑functional teams and navigate ambiguity while driving progress

Job Responsibility

Aid in the development of AI and data-driven digital products through rapid prototyping and MVP-first approaches to validate concepts and accelerate time-to-value
Define and communicate a clear product vision and strategy that prioritizes speed, experimentation, and learning through iterative delivery
Collaborate closely with cross-functional teams—including engineering, design, and business stakeholders—to quickly test hypotheses and refine product direction based on user feedback and data
Establish and manage a lean product roadmap focused on delivering high-impact features with minimal viable scope, while maintaining flexibility to pivot based on insights
Drive agile ceremonies and sprint planning with a focus on short cycles, fast feedback loops, and continuous improvement
Champion a culture of experimentation, encouraging A/B testing, user research, and analytics to inform product decisions
Ensure MVPs are scalable and extensible, laying the groundwork for future enhancements while meeting immediate business needs
Oversee the creation of user stories, prototypes, and wireframes that reflect user-centric design principles and solve real-world problems
Manage stakeholder expectations by clearly communicating trade-offs, timelines, and outcomes of MVP launches
Foster a team environment that embraces ambiguity, adapts quickly to change, and thrives on delivering tangible results in compressed timeframes

Fulltime

Senior Manager, Product Manager, Retail Bank Migration Lead

As a Product Manager focusing on Bank Modernization you will be reimagining our ...

Location

United States , Wilmington; McLean; Philadelphia; New York

Salary:

175500.00 - 240300.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 5 years of experience working in Product Management
Currently has, or is in the process of obtaining a Bachelor's or Master's Degree in a quantitative field or an MBA with a quantitative concentration
Passionate about building impactful products
Looking to leverage AI
Able to concisely describe problems and lead teams to solve them
Understand the needs of data scientists, machine learning engineers and/or business decision analysts
Experience building or working with enterprise platforms with wide-ranging capabilities
A continuous learner
Experienced working in an Agile environment
Excellent oral and written communication skills

Job Responsibility

Define and deliver the product strategy for migrating end consumers to the new Core Banking Platform
Design and support validation techniques to ensure a smooth migration from legacy to modern platform
Work closely with business and tech partner teams to define requirements and measures of success
Prioritize the product backlog to maximize business and customer outcomes
Incorporate design thinking and analytics to inform product and customer journey design
Maintain an analyzed backlog of work, refining the near term deliverables/epics with Tech
Support technology teams with escalation and resolution of impediments
Deploy go-to-market strategies to ensure customers can navigate onboarding tools and steps
Serve as the connection between customers, partners, Capital One’s mission, and your team

What we offer

Performance based incentive compensation (cash bonus(es) and/or long term incentives)
Comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

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Product Success Manager

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