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As a Product Strategist, you’ll shape the development of Valon’s SaaS servicing platform, then own the rollout with enterprise clients. You’ll drive engagements with customers, all the way from the opening sales pitch to implementation to post-launch success. You’ll work closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions. This is a hybrid role blending project management, problem-solving, and strategic collaboration.
Job Responsibility:
Act as a mortgage servicing subject matter expert to help shape business requirements that ultimately become product features
Engage with clients across the deployment cycle — from sales demos to enablement to product support
Serve as a product expert
educate clients on how to use Valon’s system successfully
Understand client needs and tailor solutions that drive measurable outcomes
Collaborate with tech teams (Product, Engineering, Ops) to translate feedback into feature requests and platform improvements
Travel as needed (approx. 25–50%) to support client implementations
Requirements:
10+ years of mortgage servicing experience, with strong domain knowledge of most mortgage servicing industry concepts
Direct experience managing the technical and operational implementation of a new servicing system
Strong communication skills across technical and business audiences
Client-facing experience
High-agency and proactive—you drive progress and solve problems independently
Technically capable—you enjoy building, debugging, and optimizing workflows
Customer-focused—you can navigate complex client environments and deliver results
Collaborative and adaptable—you’re comfortable working across teams in a fast-paced environment
Entrepreneurial—you think like an owner and are excited to build processes from the ground up
What we offer:
competitive salary with a meaningful stake in the company via equity, and 401k plan
comprehensive medical, dental, & vision benefits
pre-tax deductions for public transportation, rideshare services, and parking expenses
Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
quarterly budgets for team and company outings
flexible paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid