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Valon Tech Logo Valon Tech · IT - Software Development

Product Strategist

United States, New York, San Francisco 140000.00 - 225000.00 USD / Year · Job Posted February 18, 2026
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Job Description

As a Product Strategist, you’ll shape the development of Valon’s SaaS servicing platform, then own the rollout with enterprise clients. You’ll drive engagements with customers, all the way from the opening sales pitch to implementation to post-launch success. You’ll work closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions. This is a hybrid role blending project management, problem-solving, and strategic collaboration.

Job Responsibility

  • Act as a mortgage servicing subject matter expert to help shape business requirements that ultimately become product features
  • Engage with clients across the deployment cycle — from sales demos to enablement to product support
  • Serve as a product expert
  • educate clients on how to use Valon’s system successfully
  • Understand client needs and tailor solutions that drive measurable outcomes
  • Collaborate with tech teams (Product, Engineering, Ops) to translate feedback into feature requests and platform improvements
  • Travel as needed (approx. 25–50%) to support client implementations

Requirements

  • 10+ years of mortgage servicing experience, with strong domain knowledge of most mortgage servicing industry concepts
  • Direct experience managing the technical and operational implementation of a new servicing system
  • Strong communication skills across technical and business audiences
  • Client-facing experience
  • High-agency and proactive—you drive progress and solve problems independently
  • Technically capable—you enjoy building, debugging, and optimizing workflows
  • Customer-focused—you can navigate complex client environments and deliver results
  • Collaborative and adaptable—you’re comfortable working across teams in a fast-paced environment
  • Entrepreneurial—you think like an owner and are excited to build processes from the ground up

What we offer

  • competitive salary with a meaningful stake in the company via equity, and 401k plan
  • comprehensive medical, dental, & vision benefits
  • pre-tax deductions for public transportation, rideshare services, and parking expenses
  • Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
  • quarterly budgets for team and company outings
  • flexible paid time off, sick days, and 11 company holidays
  • 12 weeks off for both birthing and non-birthing parents - fully paid
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