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Product specialist

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Flight Centre Brand

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Location:
India , Noida

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

Job Responsibility:

  • Support the Onboarding Product Owner to inform strategic product roadmaps
  • Perform and/or monitor system administration tasks to ensure products align with policies, procedures, and internal controls
  • Ensure all support queries are acknowledged, resolved, or followed up in a timely manner
  • Ability to identify root cause of issues and resulting correction of product related issues
  • Analyse support queries to identify trends and areas of improvements –driving the delivery of the continuous improvement culture in the services and systems that are provided
  • Develop ongoing knowledge articles for the supported applications
  • Responsible for the documentation of business requirements and process flows supporting product development
  • Ability to work closely with customers across all levels of the organization as well as other internal and external service providers
  • Development of test cases in alignment with overarching product test strategy and responsible for the overall execution of tests and management

Requirements:

  • 2-3 years of experience in Human resources and/or exposure to product development
  • Experience in business analysis methodologies, documentation of business requirements, business process, training documentation and support artifacts
  • Proven project delivery experience with solid understanding software delivery lifecycle
  • Experience in ITIL with the delivery of support services to the business
  • Experience in data mapping and transformation to support integration of systems - Highly desirable
  • Knowledge of data privacy laws
  • Knowledge of Agile practices - Highly desirable
  • Degree, certification, or 5+ years’ experience in IT, Business Analysis, Project Management or similar

Nice to have:

  • Experience in data mapping and transformation to support integration of systems
  • Knowledge of Agile practices
What we offer:
  • Competitive market salary
  • Relevant training courses and tools
  • Market Aligned remuneration structure and a highly competitive salary
  • Fun and Energetic culture
  • Work life Balance: paid annual leave
  • Great place to work
  • Wellbeing Focus: comprehensive medical coverage, accidental insurance, and term insurance
  • Paternity Leave
  • Travel perks: industry discounts
  • A career, not a job: opportunity to advance your career locally or globally
  • Reward & Recognition: Buzz Nights and annual Global Gathering

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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