Product Specialist Job at JLL (Taguig)

Product Specialist

JLL

Location:
Philippines , Taguig

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our specialised Product Specialist team as a Product Specialist focused on enterprise application management and user enablement. This role offers the opportunity to serve as a Subject Matter Expert (SME) for critical business applications while providing comprehensive functional and application support to a growing user base of 200+ professionals across the United States. You'll be instrumental in application rollouts, ongoing support operations, and ensuring seamless user experiences with enterprise document management and workflow systems. As part of JLL, the leading commercial real estate organisation globally, you'll be supporting our Capital Markets and Valuations team, recognised as best-in-class within the industry.

Job Responsibility:

Serve as Subject Matter Expert and primary contact for enterprise business applications
Provide comprehensive functional and application support for products hosted on cloud infrastructure
Lead application rollouts and implementations, ensuring smooth user adoption
Troubleshoot user access issues, workflow problems, and application functionality errors
Configure and maintain workflows, templates, user permissions, and product functionality
Manage product configurations and administration in cloud environments
Monitor system performance, resource utilization, and generate business usage reports
Coordinate with vendors for escalated issues and represent the organization in vendor meetings
Implement and maintain backup and disaster recovery procedures
Serve as primary contact for user support requests across US time zones
Create and maintain functional documentation and user guides
Conduct user training sessions and knowledge transfer for regional teams
Collaborate with business teams and IT for system integrations and support initiatives
Support business continuity planning for critical applications

Requirements:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
4-5 years of experience in product support, functional support, or application administration
Proven experience serving as SME for enterprise business applications
Experience with application rollouts and implementation projects
Experience managing business applications in cloud environments
Experience with enterprise ticketing systems (ServiceNow, SalesForce, etc.)
Proficiency in functional workflows and business processes
Strong troubleshooting and analytical problem-solving abilities
Familiarity with Monitoring tools(Datadog, Thousand eyes etc)
Excellent communication and customer service capabilities
Ability to support users across multiple US time zones
Experience coordinating with vendors and managing stakeholder relationships
Strong documentation and training delivery skills

Nice to have:

Knowledge of SQL and database management
ITIL framework familiarity
Cloud platform certifications (AWS, Azure, etc.)
Experience in vendor relationship management
Virtualization technologies knowledge (VMware, Hyper-V)
Advanced stakeholder management and leadership capabilities
Experience with phased rollouts and change management methodologies

What we offer:

Opportunity to work with cutting-edge enterprise applications and cloud technologies
Role as product subject matter expert with significant autonomy and responsibility
Exposure to large-scale application implementations and user support operations
Collaboration with cross-functional teams and external vendor partners
Professional development opportunities in cloud technologies and enterprise application management

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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