Product Specialist Job at EdTech Jobs

Product Specialist

EdTech Jobs

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

63900.00 - 91800.00 USD / Year

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Job Description:

Join Handshake as a Product Specialist to enhance product adoption and customer education within the education sector, helping institutions leverage innovative tools for improved student outcomes. Handshake is hiring a Product Specialist to drive product adoption and customer education across our education partner network. This role sits at the intersection of product expertise, training, and customer impact. You’ll lead large-scale education programs, own high-visibility events, and help partners fully leverage Handshake to improve student outcomes and retention. If you love being customer-facing, traveling, and turning product knowledge into measurable impact, this role is for you.

Job Responsibility:

Lead training sessions
Design and deliver large-scale educational events
Consult with partners to optimize workflows
Collaborate with internal teams to integrate customer feedback into product improvements
Design and deliver Handshake Academy Meetups and Live events for 50+ attendees to increase feature adoption and account retention
Lead 1:many and customized trainings that drive measurable expansion of key product workflows
Consult with education partners to optimize workflows and align product usage to institutional goals
Partner with Success, Product, Sales, and Marketing to translate customer insights into product improvements and scalable training programs

Requirements:

3+ years of experience in Career Services, Higher Education, or customer-facing SaaS roles
Proven track record training customers on complex software and driving adoption
Experience planning and executing customer events or workshops end-to-end
Ability to translate technical product functionality into clear, outcome-driven guidance
Strong presentation and facilitation skills across both in-person and virtual settings
Willingness to travel extensively (50–75%) for trainings, conferences, and events, as well as manage the logistical aspects of these offerings
Ability to manage multiple priorities independently in a fast-paced environment
Strong relationship-building skills and confidence navigating tough customer conversations

Nice to have:

4+ years in Career Services or Higher Education leadership
2+ years of experience with a complex SaaS platform
Deep familiarity with Handshake or competing EdTech platforms
Experience in EdTech Customer Success, Sales Engineering, or Implementation

What we offer:

Equity in a fast-growing company
401(k) match, competitive compensation, financial coaching
Paid parental leave, fertility benefits, parental coaching
Medical, dental, and vision, mental health support, $500 wellness stipend
$2,000 learning stipend, ongoing development
Internet, commuting, and free lunch/gym in our SF office
Flexible PTO, 15 holidays + 2 flex days
Team outings & referral bonuses

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

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