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Bilt Rewards Logo Bilt Rewards · IT - Software Development

Product Specialist - Housing

United States, New York Employment contract 70000.00 - 120000.00 USD / Year · Job Posted June 29, 2026
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Job Description

As a Product Specialist here at Bilt, you will be the dedicated customer advocate for everything we build. This role exists to ensure our products are not only thoughtfully designed and launched, but are continuously maintained and improved through constant feedback loops between our internal teams and end users. This role sits at the intersection of product operations, product analysis, and quality assurance.

Job Responsibility

  • Act as the customer advocate
  • Support product readiness
  • Track performance and behavior
  • Identify improvement opportunities
  • Own quality and testing
  • Drive AI usage and adoption

Requirements

  • 2+ years of experience working in a product role
  • Deeply obsessive about user experience and product quality
  • Naturally detail-oriented with strong product intuition
  • Comfortable advocating for the customer and pushing for clarity
  • Curious, analytical, and motivated by making things better every day
  • Experience in product operations, product analytics, QA, consulting, or similar roles
  • High level of comfort using AI tools such as ChatGPT, Gemini, Claude, or similar platforms in day-to-day work
  • Ability to design and iterate on AI-driven workflows to improve efficiency, quality, and insight generation
  • Strong analytical skills and comfort working with product and business data
  • Ability to synthesize quantitative signals and qualitative feedback into actionable insights
  • Excellent communication skills with the ability to clearly articulate issues and recommendations

Nice to have

  • Experience working closely with engineering and design teams
  • Familiarity with analytics tools or SQL
  • Experience supporting both consumer and partner-facing products

What we offer

  • Competitive salary with equity and performance bonus program
  • Health insurance from day one with One Medical Membership, wellness stipends, family programs
  • 401k plan with a match
  • Commuter FSAs
  • Unlimited PTO
  • Exclusive Employee only Bilt Points
  • Team Events
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