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Product Solutions Analyst role at EliseAI, focusing on housing. The team is responsible for solving issues and providing service for clients, bridging the gap between client experience and Product and Engineering.
Job Responsibility:
Be The First Line of Defense for our Clients
Learn and Navigate Our Platform
Troubleshoot and Resolve Tier 1 Issues
Document and Escalate Bugs Effectively
Close the Loop with Clients and the Team
Requirements:
1+ years in a Technical Support Specialist or equivalent role
Experience with support software and CRMs (e.g., Zendesk)