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Product Solutions Analyst

Canada, Toronto 58000.00 - 70000.00 CAD / Year · Job Posted January 25, 2026
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Job Description

Product Solutions Analyst role at EliseAI, focusing on housing. The team is responsible for solving issues and providing service for clients, bridging the gap between client experience and Product and Engineering.

Job Responsibility

  • Be The First Line of Defense for our Clients
  • Learn and Navigate Our Platform
  • Troubleshoot and Resolve Tier 1 Issues
  • Document and Escalate Bugs Effectively
  • Close the Loop with Clients and the Team

Requirements

  • 1+ years in a Technical Support Specialist or equivalent role
  • Experience with support software and CRMs (e.g., Zendesk)
  • Demonstrated technical proficiency
  • Computer Science/Math/Engineering degree preferred
  • Bias towards data-driven decision-making and analytical skills
  • Strong written and verbal communication skills
  • Experience in a customer-facing role
  • Willing to work in person with your team 4-5 days per week upon opening of our office

Nice to have

  • Experience building projects using low code / no code tools such as Retool
  • Advanced knowledge of Google Sheets or Excel
  • Familiarity with DataDog or other similar event-logging software
  • Familiarity with Postman or other API testing tools
  • Familiarity with Reporting tools such as Tableau
  • Experience writing SQL queries

What we offer

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • Unlimited vacation and paid holidays
  • Relocation packages

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