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Unilever Logo Unilever · IT - Administration

Product SME – Trade Promotion Management (TPM)

Philippines; Indonesia; Vietnam, Metro Manila · Job Posted February 20, 2026

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Job Description

The Product SME – TPM will serve as a functional and product expert for the TPM solution, supporting deployments, product enhancements, process alignment, business readiness, and ongoing market operations. This role will support the broader TPM programme globally, collaborating with Product Owners, Platform teams, and Customer Development (CD) and customer operations stakeholders. The focus of this role is Product, business and functional process expertise, with the ability to translate market needs into product usage, best practices, and functional guidance while contributing to product roadmap and strategy

Job Responsibility

  • Be the trusted expert
  • Guide markets on trade promotion processes such as promotions planning, funding, and trade accruals.
  • Explain product behavior, constraints, and best practices in clear, practical terms.
  • Help markets align to standardized global processes while addressing local planning realities.
  • Support deployments and onboarding
  • Assess new market requirements and fit with our global approach.
  • Prepare markets for testing by translating real-life scenarios and defining expected outcomes.
  • Validate new features and enhancements from a business point of view before wider rollout.
  • Serve as the first line of functional support for live-market questions.
  • Drive business readiness and change
  • Lead communication, training, and hands-on enablement to drive user adoption.
  • Partner with delivery leads on day-to-day operations and escalations to keep programs on track.
  • Take ownership of change management activities, including tracking and helping deliver business benefits
  • Shape the product and how it’s used
  • Provide input to the product roadmap based on market feedback, priorities, and process gaps.
  • Champion consistent functional usage across markets. Represent business needs and functional feasibility in cross-market forums

Requirements

  • Bachelor’s degree in information technology or a related field is preferred
  • Experience with Salesforce Trade promotion management product is an advantage
  • Experience working with enterprise systems or business processes in areas such as Customer Development, Sales, Trade Promotion, or Revenue Growth.
  • Experience leading or supporting process change, standardization, or system adoption in a complex environment.
  • Experience engaging cross-functional teams and influencing stakeholders at multiple levels.
  • Experience leading process change, standardization, and user adoption in complex environments.
  • Ability to influence and simplify—challenging assumptions constructively and turn complexity into clear guidance.
  • Confidence working with enterprise systems (experience with trade promotion, revenue growth, or sales solutions is a plus).
  • Familiarity with customer relationship management platforms such as Salesforce is an advantage, not a requirement.
  • Strength in cross-functional collaboration—comfortable engaging with both technical and business teams.
  • A solid understanding of Customer Development–related processes (for example: promotions, trade profitability, customer return on investment, distributor and modern trade structures).
  • Clear, audience-aware communication skills—able to make functional concepts understandable and actionable.
  • Highly organized, able to plan and deliver to a clear set of actions.
  • Strong at multitasking and adapting quickly to change.
  • Skilled at building relationships, managing competing priorities, securing buy-in, and resolving conflict.
  • Proactive, independent, and structured in your approach.

Nice to have

  • Experience with Salesforce Trade promotion management product is an advantage
  • Familiarity with customer relationship management platforms such as Salesforce is an advantage, not a requirement.
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