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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Product Service Manager

China, Beijing · Job Posted June 13, 2025
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Job Description

HPE Services provides service excellence, with consistent global service delivery experience, guaranteeing clients peace of mind. Our ability to drive innovation ensures clients have a compelling strategy for the future. The PSM manages growth and expansion of HPE Services Portfolio & Product introduction across all phases of the Service Lifecycle from Concept through End of Support Life for China. PSM drive and support worldwide processes & tools standardization in country. This includes but is not limited to functional delivery roles, processes, tools, collateral, training content, service delivery guide, RACI, country delivery capability and capacity planning, BU engagement and explanation of Operational Level Agreement / Customer Service Level Agreement across service delivery functions of HPE Operations. Additionally, the PSM represents the Delivery Readiness team in programs and workshops. They work across WW/Geos/Countries teams to develop and/or implement new/enhanced services, solutions, or programs and associated tactical deployment, management of change.

Job Responsibility

  • Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
  • Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
  • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
  • Collaborates with regions/WW regarding service and support planning, implementation and performance
  • Responsible for revenue and margin contribution of one solution or related set of services
  • Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value
  • Leads key business initiatives in support of operational or financial improvement

Requirements

  • Typically 5+ years to establish proven track record in directly related business
  • Typically first level university degree or equivalent work experience
  • advanced degree is a plus
  • Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market
  • General technical understanding of products
  • Problem detection and analysis of root cause
  • Leads teams to achieve results
  • Proficiency with desktop applications and familiarity with financial reporting tools
  • Moderate level of planning, project management and change management skills
  • Good communication skills
  • Influence within same team and level

Nice to have

  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Change Management
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Experience (CX)
  • Customer Feedback
  • Customer Lifetime Value
  • Customer Relationship Management (CRM)
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Infrastructure as a Service (IaaS)
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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