Product Service Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
China, Beijing

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

HPE Services provides service excellence, with consistent global service delivery experience, guaranteeing clients peace of mind. Our ability to drive innovation ensures clients have a compelling strategy for the future. The PSM manages growth and expansion of HPE Services Portfolio & Product introduction across all phases of the Service Lifecycle from Concept through End of Support Life for China. PSM drive and support worldwide processes & tools standardization in country. This includes but is not limited to functional delivery roles, processes, tools, collateral, training content, service delivery guide, RACI, country delivery capability and capacity planning, BU engagement and explanation of Operational Level Agreement / Customer Service Level Agreement across service delivery functions of HPE Operations. Additionally, the PSM represents the Delivery Readiness team in programs and workshops. They work across WW/Geos/Countries teams to develop and/or implement new/enhanced services, solutions, or programs and associated tactical deployment, management of change.

Job Responsibility:

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Collaborates with regions/WW regarding service and support planning, implementation and performance
Responsible for revenue and margin contribution of one solution or related set of services
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value
Leads key business initiatives in support of operational or financial improvement

Requirements:

Typically 5+ years to establish proven track record in directly related business
Typically first level university degree or equivalent work experience
advanced degree is a plus
Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market
General technical understanding of products
Problem detection and analysis of root cause
Leads teams to achieve results
Proficiency with desktop applications and familiarity with financial reporting tools
Moderate level of planning, project management and change management skills
Good communication skills
Influence within same team and level

Nice to have:

Accountability
Active Learning
Active Listening
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Intellectual Curiosity
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Product Service Manager