Product Sales Manager, Spare Parts & Field Services Job at Valmet Inc. (Cikarang)

Head of Field Support

The Head of Field Support will be responsible for leading PulseForge’s global cu...

Location

United States , Austin

Salary:

Not provided

PulseForge Data

Expiration Date

Until further notice

Requirements

10+ years of experience in field service, customer support, or technical operations within capital equipment or industrial technology
Demonstrated success in building and scaling global service teams
Strong technical understanding of complex equipment and processes
Experience defining service strategies, KPIs, and operational processes
Bachelor’s degree in Engineering, Business, or a related field
Willing and able to travel extensively (domestically and internationally), with frequent trips to Asia and Europe for customer engagements and support infrastructure development
Strategic leader with strong operational execution skills
Customer-first mindset with excellent problem-solving abilities
Collaborative, with the ability to work cross-functionally and influence outcomes
Highly organized and able to manage multiple priorities simultaneously

Job Responsibility

Lead the global field service and technical support teams
Oversee installation, commissioning, maintenance, and repair of PulseForge equipment
Establish and maintain escalation processes for rapid issue resolution
Define staffing models and training programs to ensure service readiness
Develop and track KPIs (uptime, response times, customer satisfaction, first-time fix rate)
Standardize service procedures, documentation, and tools across the team
Implement preventive maintenance and service programs to minimize downtime
Partner with Engineering and Manufacturing to provide structured feedback on product reliability and serviceability
Collaborate with Sales and Customer Success to ensure smooth customer handoffs post-installation
Provide input to product development based on recurring customer issues and service learnings

What we offer

401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance

Operational Embedded Engineer

The Operational Embedded Engineer plays a critical role in ensuring customer sat...

Location

United States , Waddell

Salary:

75000.00 - 90000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

A bachelor’s degree in engineering, operations management, or a related field is preferred
Equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
CMRT, Certifications highly preferred
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities

Job Responsibility

Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
Partecipates to periodical operational and management meetings with Customer's staff
Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources
Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
Enter and manage tickets in Sales Force

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Career growth
E80 World Academy training and learning programs
Dynamic, collaborative team
#BE80 Culture

Fulltime

Operational Embedded Engineer

The Operational Embedded Engineer plays a critical role in ensuring customer sat...

Location

United States , Phoenix

Salary:

75000.00 - 90000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, operations management, or a related field is preferred
Equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
CMRT, Certifications highly preferred
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities. Be a change agent

Job Responsibility

Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
Partecipates to periodical operational and management meetings with Customer's staff
Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources
Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
Enter and manage tickets in Sales Force

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Career growth
E80 World Academy training and learning programs

Fulltime

Operational Resident Automation Engineer

The Operational Resident Automation Engineer plays a critical role in ensuring c...

Location

United States , Indianapolis

Salary:

75000.00 - 90000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

A bachelor’s degree in engineering, operations management, or a related field is preferred
Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
CMRT, Certifications highly preferred
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities

Job Responsibility

Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
Partecipates to periodical operational and management meetings with Customer's staff
Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources
Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
Enter and manage tickets in Sales Force

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Career growth
E80 World Academy training and learning programs

Fulltime

Operational Resident Automation Engineer

The Operational Resident Automation Engineer plays a critical role in ensuring c...

Location

United States , Albany

Salary:

75000.00 - 90000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

A bachelor’s degree in engineering, operations management, or a related field is preferred
Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
CMRT, Certifications highly preferred
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities

Job Responsibility

Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
Partecipates to periodical operational and management meetings with Customer's staff
Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources
Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
Enter and manage tickets in Sales Force

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Career growth
E80 World Academy training and learning programs

Fulltime

Field Service Development Manager

Are you passionate about driving operational excellence and customer satisfactio...

Location

Jelenia Gora; Bilbao; Zaragoza

Salary:

Not provided

Valmet Inc.

Expiration Date

February 11, 2026

Requirements

Minimum Bachelor's degree in mechanical, electrical, or industrial engineering, business administration, or related field (Master's preferred)
5+ years of field service management or development experience in industrial equipment, heavy machinery, or a related sector
Familiarity with field service management tools, CRM systems, and remote diagnostics technologies
Proven track record of improving service operations and driving customer satisfaction
Excellent communication, analytical, and problem-solving skills
Effective written and oral communication skills in English is a must
Willingness to travel as needed

Job Responsibility

Execute strategies to drive field service growth and enhance customer experience
Drive business development opportunities within field services such as spare parts’ spin-off sales, lead generation from FSE report and maintenance plan tasks
Identify and implement process improvements to maximize field technician productivity and service efficiency, e.g., by utilizing AI capabilities and developing training programs
Lead and participate in initiatives to adopt digital tools (e.g., remote diagnostics, @Field, SER Vault)
Identify locally implemented good practices and process / system capabilities and implement them globally
Develop field service specialists’ role further, to enable balance between high season and low season works
Ensure compliance with safety, quality, and regulatory standards

What we offer

Inspiring global management level position
Chance to work within our global team consisting of service professionals to inspire and support you
Opportunities for professional development in a highly international working environment characterized by strong commitment to sustainability and future orientation

Fulltime

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Business Analyst

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

India , Gurgaon

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Collaborate, gather & Drive regional initiatives for Installed Base (IB) management
Work with EMEA/APAC Teams to undertake IB management
Analyze the IB, providing insights to Technical, Service Commercial (inside sales) and Commercial stakeholders
Work through complex systems/ERP & Power BI reports, assist with data accuracy for deep dive analysis
Use data visualisation tools (e.g., Power BI, Tableau) to present insights to stakeholders
Understand and analyze the products, market, competition, and emerging customer needs specific to the Greater Asia region
Work directly with Partners & Commercial Excellence team to drive projects
Track key performance indicators (KPIs) for customer satisfaction (NPS) and operational efficiency
Co-Create Field Action plan with Global and EMEA/APAC Field Action teams
Work closely with Subject Matter Experts (SME) to ensure country plans, installed base info is accurate

Job Responsibility

Installed Base Management
Field Action
Spare Parts Management