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Product Return and Recovery Associate

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IKEA

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Location:
Singapore , Singapore

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Reporting to the Recovery Manager, you will support the Recovery Department in optimizing operations, enhancing customer service, and improving processes. Your role includes assessing product conditions, managing returns, performing recovery work and furniture assembly, and reducing costs associated with poor quality by proactively identifying, investigating, and reporting quality defects in-store. You will also be responsible for other general tasks related to recovery operations.

Job Responsibility:

  • Receive, confirm, and categorize returned products, ensuring the maintenance of the spare parts and hardware library in the recovery work area
  • perform data entry for returned items into internal inventory systems, ensuring accurate documentation
  • assist in ensuring products are properly priced and displayed in line with safety and sales mechanism guidelines
  • support the generation, understanding, and monitoring of Key Performance Indicators (KPIs) to drive improvements
  • contribute to ensuring that recovery operations are efficient, effective, and aligned with overall store goals, prioritizing customer satisfaction and product quality
  • ensure full compliance with company rules, policies, and standard operating procedures (SOPs) in all recovery activities
  • manage daily tasks efficiently and effectively to support operational excellence

Requirements:

  • Comfortable with tools handling and enjoy DIY assembling
  • physically fit and able to carry and handle heavy loads, such as assembled furniture, and withstand prolonged hours of standing
  • enjoy hands-on work such as using tools, assembling furniture, and fixing things
  • tech-savvy, familiar with PowerPoint, Excel, SharePoint, and Google Forms
  • detail-oriented, able to read and analyze data to support decision-making
  • flexible and open to working during retail peak periods including evenings, weekends, and public holidays

Additional Information:

Job Posted:
May 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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