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The Product Research team plays a critical role in shaping Coursera’s learner and partner experience. We uncover user needs and translate them into insights that help teams build intuitive, impactful products. As a Product Researcher focused on the Enterprise division, you will support research efforts that improve our admin, learner, and customer-facing workflows. Your work will influence user experience decisions across the product lifecycle — from micro-interaction refinements to informing feature development.
Job Responsibility:
Plan and conduct user research across multiple stages of the product development cycle using a range of qualitative and quantitative methods
Deliver clear, actionable insights that help teams understand user needs and guide both tactical and ongoing product decisions
Contribute to defining a research plan that aligns with product goals such as activation, adoption, and retention
Collaborate with cross-functional partners including Product, Design, Customer Success, and Marketing to surface insights that inform product improvements and go-to-market considerations
Work closely with Data Science to shape research questions, validate findings, and connect qualitative insights with behavioral metrics
Requirements:
4-7 years of experience conducting user research with demonstrated impact on product development
Strong knowledge of qualitative and quantitative UX research methods, supported by a portfolio of past research work and deliverables
Strong communication skills with proficiency in spoken and written English
Nice to have:
Experience working on B2B or SaaS products, especially involving admin workflows, provisioning, integrations, or reporting
Experience conducting research on complex or multi-system user journeys that span both on-platform and off-platform interactions
Ability to communicate complex findings clearly and persuasively to varied audiences
Ability to work independently, handle ambiguity, and adapt in a fast-paced environment