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Product Researcher

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Formlabs GmbH

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Location:
United States , Somerville, MA

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Category:
Research and Development

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Contract Type:
Not provided

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Salary:

85000.00 - 100000.00 USD / Year
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Job Description:

We’re looking for a Product Researcher to bridge customer insights, market trends, and product strategy, enabling impactful, data-driven decisions. You’ll shape our roadmap by analyzing user feedback, competitive intelligence, and sales data. Working closely with our customers, you’ll provide Formlabs leadership with actionable insights that drive R&D priorities, optimize launch processes, and uncover growth opportunities aligned with the evolving needs of our users.

Job Responsibility:

  • Use market research reports, Formlabs sales performance data, and direct customer relationships to support new market exploration and competitive intelligence
  • Assist product managers in sizing markets, building business plans, and developing product strategy
  • Identify new areas of opportunity for Formlabs that are adjacent to what we are doing today
  • Propose product concepts that capture these new opportunities
  • Track product performance post-launch
  • Engage with distributors and end-customers to assess impact and market reception
  • Relay feedback from users to inform future product development cycles
  • Conduct customer satisfaction (CSAT) and NPS surveys
  • Funnel insights and user needs to product managers to shape meaningful product improvements that align with user expectations
  • Manage user feedback, opinions, and requests that come through the sales and customer service teams
  • Summarize for product management and respond to customers
  • Design and lead a beta program
  • Support new product rollouts by identifying beta customers, managing the distribution of beta products, and gathering feedback through surveys and other methods to assess impact and viability

Requirements:

  • 2+ years of experience in product analytics, new product development, or market research roles within a hardware company, with a proven track record of contributing to successful product launches or market analyses
  • Strong analytical skills with experience in data gathering and reporting
  • proficiency in Google Sheets (required)
  • Experience in customer support or engagement, with a proactive approach to gathering feedback
  • Familiarity with business systems for insights and reporting, such as Salesforce and Looker
  • Skilled at clearly communicating complex analyses and following up with key stakeholders

Nice to have:

  • A track record of supporting product strategy and R&D decisions
  • Background in high-growth B2B tech or hardware environments
  • Prior experience working in hardware, consumer electronics, or 3D printing
What we offer:
  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • Low cost fund options in our 401K and access to advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan – Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • unlimited 3D prints

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
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