This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Enable a steady, scalable flow of high-quality customer insights by building the infrastructure and processes for product research, and by supporting PMs in scheduling and running customer meetings efficiently.
Job Responsibility:
Build and maintain the 'research backbone': customer lists, segmentation, consent status, and contactability
Ensure compliance and good practices around consent, privacy, and customer communication
Support PMs end-to-end in arranging customer conversations: Identify and recruit relevant customers based on research goals, Reach out, coordinate availability, and schedule calls, Manage follow-ups, confirmations, and no-show handling
Maintain a rolling calendar / cadence of customer meetings for the product org
Track participation and ensure diversity of voices across segments, geos, company size, and usage patterns
Coordinate incentives / thank-you gifts when applicable
Gather feedback from PMs on friction points and continuously improve the system
Produce lightweight monthly reporting on research activity and coverage (e.g., # interviews, segments covered, open requests)
Requirements:
Highly organized and love building order from chaos
Experience coordinating research or customer programs
Communicate clearly and comfortably with customers and internal stakeholders
Enjoy improving systems, writing processes, and finding ways to remove friction for others
Can manage multiple threads with attention to detail and follow-through
Nice to have:
Familiarity with product discovery / qualitative research methods
Experience with tools like Confluence, Sheets, scheduling platforms, or research repositories
Background working with SaaS customers or in a B2B environment