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Product Research Coordinator

Bulgaria, Sofia · Job Posted January 04, 2026
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Job Description

Enable a steady, scalable flow of high-quality customer insights by building the infrastructure and processes for product research, and by supporting PMs in scheduling and running customer meetings efficiently.

Job Responsibility

  • Build and maintain the 'research backbone': customer lists, segmentation, consent status, and contactability
  • Ensure compliance and good practices around consent, privacy, and customer communication
  • Support PMs end-to-end in arranging customer conversations: Identify and recruit relevant customers based on research goals, Reach out, coordinate availability, and schedule calls, Manage follow-ups, confirmations, and no-show handling
  • Maintain a rolling calendar / cadence of customer meetings for the product org
  • Track participation and ensure diversity of voices across segments, geos, company size, and usage patterns
  • Coordinate incentives / thank-you gifts when applicable
  • Gather feedback from PMs on friction points and continuously improve the system
  • Produce lightweight monthly reporting on research activity and coverage (e.g., # interviews, segments covered, open requests)

Requirements

  • Highly organized and love building order from chaos
  • Experience coordinating research or customer programs
  • Communicate clearly and comfortably with customers and internal stakeholders
  • Enjoy improving systems, writing processes, and finding ways to remove friction for others
  • Can manage multiple threads with attention to detail and follow-through

Nice to have

  • Familiarity with product discovery / qualitative research methods
  • Experience with tools like Confluence, Sheets, scheduling platforms, or research repositories
  • Background working with SaaS customers or in a B2B environment

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