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Manage a repair business unit, a key role in making strategic decisions directly impacting the service organization's profitability and ensuring customer satisfaction.
Job Responsibility:
Oversee the performance and effectiveness of repair business units/operations in alignment with company goals
Verify that targets set by the repair management team are both ambitious and achievable
Lead short-term and long-term company initiatives and strategies at both sitewide and organizational levels
Build and develop a high-performing team while supporting individual growth
Champion organizational and strategic initiatives
Promote innovation and continuous improvement across repair operations
Review mid-quarter and quarterly business performance for each repair business unit
Plan and execute resource requirements to ensure operational efficiency and customer satisfaction
Ensure cost-effective operations that support the company's profitability objectives
Review requests for asset purchases that support operational needs and customer delivery
Provide justification and secure approval from senior leadership for investments and resource additions
Respond to customer and internal field team concerns as the third-level escalation point
Address and resolve customer issues thoroughly and promptly
Strengthen collaboration between repair operations and support teams
Requirements:
Bachelor's degree in Engineering (preferably ECE or IE)
At least 5 years of experience in a leadership role
Experience managing operations in manufacturing or service environments
Strong skills in planning, decision-making, monitoring, root-cause analysis, and problem-solving
Proven capability in team development, empowerment, and performance management
Self-driven with a solid grounding in professional principles and values
Excellent written and verbal communication skills
Proficiency with Microsoft Office tool
We are only considering candidates local to position location and are unable to provide relocation for this position
This position is not eligible for visa sponsorship