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Product Repair Manager

Philippines, Basak, Lapu-Lapu City, Cebu · Job Posted May 05, 2026
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Job Description

Manage a repair business unit, a key role in making strategic decisions directly impacting the service organization's profitability and ensuring customer satisfaction.

Job Responsibility

  • Oversee the performance and effectiveness of repair business units/operations in alignment with company goals
  • Verify that targets set by the repair management team are both ambitious and achievable
  • Lead short-term and long-term company initiatives and strategies at both sitewide and organizational levels
  • Build and develop a high-performing team while supporting individual growth
  • Champion organizational and strategic initiatives
  • Promote innovation and continuous improvement across repair operations
  • Review mid-quarter and quarterly business performance for each repair business unit
  • Plan and execute resource requirements to ensure operational efficiency and customer satisfaction
  • Ensure cost-effective operations that support the company's profitability objectives
  • Review requests for asset purchases that support operational needs and customer delivery
  • Provide justification and secure approval from senior leadership for investments and resource additions
  • Respond to customer and internal field team concerns as the third-level escalation point
  • Address and resolve customer issues thoroughly and promptly
  • Strengthen collaboration between repair operations and support teams

Requirements

  • Bachelor's degree in Engineering (preferably ECE or IE)
  • At least 5 years of experience in a leadership role
  • Experience managing operations in manufacturing or service environments
  • Strong skills in planning, decision-making, monitoring, root-cause analysis, and problem-solving
  • Proven capability in team development, empowerment, and performance management
  • Self-driven with a solid grounding in professional principles and values
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office tool
  • We are only considering candidates local to position location and are unable to provide relocation for this position
  • This position is not eligible for visa sponsorship

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