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Product Recovery Team Leader

United States, Stoughton Employment contract 27.51 - 38.00 USD / Hour · Job Posted June 09, 2026
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Job Description

As a Product Recovery Team Leader, working to prevent the occurrence of unnecessary costs related to our products and improve the customer's quality perception, you will: Lead, recruit, develop, and schedule a team of recovery co-workers to secure department routines and succession. Ensure all recovery processes are completed in a consistent manner. Such as repackaging, confirmation, recycling, building, pricing, SAMS and maintaining the spare parts library. Identify business opportunities and implement business plan tactics to improve performance. Create a commercial recovery sales floor. Monitor the sales floor to secure the highest return while ensuring a timely sell-through of products. Implement and continuously ensure optimal use of common working methods relating to recovery process (including OPTORO confirmation process and repackaging). Cooperates across functions and leads interdependently to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality. Works with Imonitor recovery related questions on a consistent basis and champions all necessary changes to ensure compliance. Monitor and ensure the proper coding of relevant transfers. Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job Responsibility

  • Lead, recruit, develop, and schedule a team of recovery co-workers to secure department routines and succession
  • Ensure all recovery processes are completed in a consistent manner
  • Identify business opportunities and implement business plan tactics to improve performance
  • Create a commercial recovery sales floor
  • Monitor the sales floor to secure the highest return while ensuring a timely sell-through of products
  • Implement and continuously ensure optimal use of common working methods relating to recovery process
  • Cooperates across functions and leads interdependently to ensure everyone understands and contributes to the recovery process
  • Works with Imonitor recovery related questions on a consistent basis and champions all necessary changes to ensure compliance
  • Monitor and ensure the proper coding of relevant transfers
  • Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements

  • Experience in managing, leading, and developing people preferably in customer-centric service or retail environment
  • Understanding of business processes and working methods within IKEA retailing
  • Knowledge of applicable policies, laws, and regulations
  • Knowledge of business and management principles, budgeting, and resource allocation

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

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