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As Product Quality & Recovery Co-worker your responsibilities will include, but are not limited to: Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions. Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store. Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition. Assembling our products according to proper building and enclosed instructions to ensure complete functionality. Support the quality work in the store to constantly improve customers' quality perception of IKEA products. Always consider the sustainability impact when deciding when and how to recover products. Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes. Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.
Job Responsibility:
Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions
Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store
Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition
Assembling our products according to proper building and enclosed instructions to ensure complete functionality
Support the quality work in the store to constantly improve customers' quality perception of IKEA products
Always consider the sustainability impact when deciding when and how to recover products
Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes
Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers
Requirements:
A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently
A passion for building furniture, our products, and our sustainability initiatives
Experience with regular use of computers and IT systems
Strong customer focus, ensuring we keep the customer in mind no matter what we do
Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box
A safety mindset and being comfortable with physical work and manual handling including repetitive heavy lifting
Motivated, results-driven mindset that does not shy away from challenges
Comfortable with the physicality associated with this role, similar to a warehouse co-worker
What we offer:
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support