Product Recovery Operations Specialist Job at IKEA (Edmonton)

Product Recovery Operations Specialist

IKEA

Location:
Canada , Edmonton

Category:
Sales

Contract Type:
Not provided

Salary:

45000.00 - 55000.00 CAD / Year

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Job Description:

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Responsibility:

Take necessary action on products to give them a second chance through product repackaging, spare part management, product assembly and active selling (online & offline)
Contribute as a subject matter expert & site superuser in recovery operations, to the optimization of the product recovery processes, tools, and ways of working in the unit. Follow up on performance and use proven solutions and good examples to identify operational improvement opportunities
Implement and train unit co-workers in processes, tools and ways of working related to recovery operations
Understand the unit and department action plans and take responsibility for department goals and know how you contribute
Support the implementation of planned circular & commercial activities by involving your department throughout the customer meeting point
Convey passion about IKEA products and actively learn about their features and benefits and share this knowledge with customers and colleagues
Support the product quality and safety work in the customer meeting point in order to constantly improve customers' quality perception of IKEA products
Stay up to date with the IKEA social and environmental commitments and know how to contribute to sustainability and circularity in daily work. Always consider the environmental & business impact when deciding how to best recover products and reduce product waste
Work collaboratively across all functions in the customer meeting point to create Product Quality & Safety and Recovery awareness, and to ensure that common working routines and processes related thereto are followed
Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required

Requirements:

2-3 years of experience from working within Product Recovery at IKEA, or from a similar assignment in a high-volume retail business environment
ambassador and a good example of good IKEA leadership and IKEA values
able to plan and execute operations in a busy high volume retail environment
knowledge and experience in recovery tools and equipment and working with digital tools, Standard Operating Procedures, and documentation
able to handle multiple topics and changing priorities/deadlines and are self-reliant and self-motivated with a proven ability to work as part of a team as well as independently
ability to deliver strong business results through people
able to maintain effective work and leadership behaviour in the face of setbacks or pressure, and have proven coaching & facilitation skills
experience in a customer facing environment and are able to communicate confidently and clearly in English

What we offer:

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

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