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AMD Logo AMD · IT - Software Development

Product Quality & Reliability Engineer

United States, Austin Employment contract 130400.00 - 195600.00 USD / Year · Job Posted May 31, 2026
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Job Description

This dynamic, highly visible role drives product Quality & Reliability related data analysis presenting to higher management internally, and external customers to improve customer satisfaction and build customer confidence. Will collaborate with the Global Operations organization and key business units, engineering leadership, business operations, sales, and end customers. This job requires strong technical capability, a good understanding of server CPU technologies, and highly effective communication skills to debug systems-level issues from firmware level to applications level, working together as a team to resolve them to the satisfaction of our customers. In this role, you will work seamlessly across internal development teams and our customers during critical issue escalations and drive issues to closure in time to meet customer satisfaction.

Job Responsibility

  • Customer interface for quality & reliability related items
  • Lead multi-functional activities across design, platform, operations, and customer system bring-up and manufacturing to meet product quality and reliability requirements
  • Good ability to communicate technical results clearly and accurately, and drive issues to successful closure
  • Highly organized, prioritize, and balance multiple work streams to tight deadlines
  • Influencing Fab and OSAT suppliers to meet product quality requirements including NUDD (New, Outstanding, Different, Difficult) for future technologies
  • Meet Customer Quality work per program achievements including customer interactions
  • Measure and improve outgoing product quality through product end-of-life
  • Maintaining robust Quality Processes & Quality Management Systems
  • Good oral and written communication capability

Requirements

  • BS/MS/PhD in Electrical Engineering, Physics, Materials Science or similar
  • Demonstrated success working in product Quality and Reliability
  • Strong familiarity with customer interactions
  • Semiconductor IC Product Development
  • Project management
  • Customer facing experience
  • Comfortable dealing with customer quality issues
  • Experience in product quality, reliability, or product engineering, preferably in semiconductor industry
  • Good knowledge of server CPU and embedded architecture
  • Firmware (example, BIOS) settings
  • Boot process
  • BMC for hardware monitoring and management
  • Data analytics of manufacturing and customer data
  • Background with JMP for data analysis and ability to do data modeling/scripting is a plus
  • Experience with semiconductor manufacturing and test flow fab, bump, assembly, test
  • Strong understanding of end-to-end system/component/process interactions

Nice to have

  • Board level experience
  • Background with JMP for data analysis and ability to do data modeling/scripting
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