Product Quality & Recovery Team Leader

Leads, develops and manages the product quality work in the retail store. Continuously drives competence development and increases awareness around the importance of correcting identified issues, performing investigations and creating reports with the purpose of reducing product quality issues. • Acts as a member of the Recovery team and proactively contributes to achieving common objectives and goals. ' • Ensure all recovery processes are completed in a consistent manner. Such as, repackaging, confirmation, recycling, building, pricing, SAMS and maintaining the spare parts library. • Ensures all quality claims meet the 24-hour mandatory reporting and are brought to a successful resolution. Serves as the main point of contact for the store and the Service Office. • Processes all related claims documentation and ensures timely follow up of the resolutions. Reconciles and ensures credit to the store for all quality claims. • Reports all store product and packaging quality problems are investigated and communicated to matrix partners. • Works with I monitor quality related questions on a consistent basis and champions all necessary changes to become compliant. • Ensures that all store stakeholders are kept informed about products on quality. • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.