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Product Quality & Recovery Manager

https://www.ikea.com Logo

IKEA

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Location:
Canada , North York

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Category:
Quality Control

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Contract Type:
Employment contract

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Salary:

58960.00 - 81070.00 CAD / Year
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Job Description:

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.

Job Responsibility:

  • Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first, whilst also securing engagement and succession
  • Ensure understanding and optimal usage of common working methods, processes and tools related to Product quality & safety and recovery processes across the unit
  • Lead the establishment of efficient and effective ways of working in the Customer Meeting Point related to product quality and compliance, ensuring the unit works proactively with improving customers product experience by preventing any sales stopped, defect or recalled products from reaching our customers
  • Establish the pre-requisites to deliver a great commercial shopping experience in the As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of reverse flow products, whilst leading and promoting IKEA's positive commitments to sustainability and circularity
  • Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities

Requirements:

  • Minimum 5 years of related experience
  • Minimum 1 year of managerial experience
What we offer:
  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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