Product Quality & Recovery Co-worker, IKEA

IKEA

Location:
Australia, Richmond, Victoria

Category:
Quality Control

Contract Type:
Employment contract

Salary:

28.31 AUD / Hour

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. As a Product Quality & Recovery Co-worker, you will work on engaging customers, improving products' quality perception, and supporting sustainability efforts through recovery and careful handling of products, all while building relationships with colleagues across departments.

Job Responsibility:

Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions
Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store
Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition
Assembling our products according to proper building and enclosed instructions to ensure complete functionality
Support the quality work in the store to constantly improve customers' quality perception of IKEA products
Always consider the sustainability impact when deciding when and how to recover products
Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes
Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.

Requirements:

A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently
A passion for building furniture, our products, and our sustainability initiatives
Experience with regular use of computers and IT systems
Strong customer focus, ensuring we keep the customer in mind no matter what we do
Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box
A safety mindset and being comfortable with physical work and manual handling including repetitive heavy lifting
Motivated, results-driven mindset that does not shy away from challenges
Comfortable with the physicality associated with this role, similar to a warehouse co-worker.

What we offer:

$28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support.

Additional Information:

Job Posted:
September 09, 2025

Expiration:
September 19, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Product Quality & Recovery Co-worker

IKEA

Location:Australia, Richmond, Victoria

Category:Quality Control

Contract Type:Employment contract