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This is a hands‑on, active role for someone who enjoys working with their hands, solving problems, and making a real difference for the planet. As a Product Quality & Recovery Co‑worker, you’ll give products a second life, support quality standards, and help customers find great value through our As‑is offer. You’ll be on your feet, working with products, tools, systems, customers, and your team every day - no two days are the same.
Job Responsibility:
Recover, assess and prepare returned or damaged products so they can be reused, repackaged or resold
Build and rebuild furniture safely and correctly using instructions and tools
Present products in the As‑is shopfloor with pride, setting attractive prices that deliver value for customers and strong results for the store
Engage confidently with customers, listening to their needs and sharing your product knowledge to support their purchase decisions
Make practical decisions about how products can be reused, repaired or recycled - always keeping quality, safety and sustainability in mind
Work closely with other teams to support product quality, recovery and compliance processes
Maintain a safe, organised work environment and follow safe manual handling practices at all times
Requirements:
Enjoys physical work and is comfortable with manual handling, lifting and being on your feet
Likes solving problems and can think practically and creatively when things aren't straightforward
Has confidence to make decisions and communicate clearly with customers and co‑workers
Cares about sustainability, circularity and reducing waste
Is motivated, reliable and takes pride in doing a job well
Can work well in a team but is also comfortable working independently
Is comfortable using basic computer systems and learning new tools
Always puts safety first - for yourself, your team and our customers
What we offer:
$28.31 base hourly pay rate
Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)