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We are seeking an exceptional Product Quality Engineering (PQE) Manager to drive the quality strategy for the next generation of Cricut products. In this critical, high-impact role, you will own New Product Introduction (NPI) Quality and Ongoing Reliability Testing (ORT), ensuring our products not only launch successfully but also maintain peak performance at mass production volumes. This is more than a management role—it's a technical leadership position where you will guide a dedicated team of quality engineers, serve as the vital link between Operations, Product Design, and Engineering across both our US and Asia teams, and be the on-site quality champion.
Job Responsibility:
Own the Reliability Qualification Plan: Generate and drive the comprehensive quality system for new products, from initial concept and into mass production
Risk Mitigation: Lead cross-functional, global teams to develop DFMEA, PFMEA, and Lessons Learned analyses, ensuring high-risk items are addressed
Gate Reviews: Analyze data and provide clear, timely recommendations on product readiness at critical phases (EVT, DVT, MPQ, MP)
Issue Resolution: Lead failure analysis, implement corrective actions, and present concise reports to executive stakeholders
Process Excellence: Drive scalable quality control plans and assess the quality impact of product and process designs
Team Development: Lead, mentor, and coach the PQE team, fostering a culture of high quality for products, processes, and people
Global Quality Hub: Act as the on-site lead for quality issues, collaborating with CMs/Suppliers, and ensuring quick consensus among global project teams to achieve closure
Proactive Quality: Initiate and implement proactive activities to continuously enhance manufacturing and product quality, including leading internal and external audits
Requirements:
10 years of engineering/quality experience in Consumer Electronics Manufacturing, including 5 years in a managerial role
Bachelor's Degree or above in Mechanical, Electrical, Manufacturing Engineering, or a related field
Demonstrated ability to hire, develop, and lead high-performing technical teams
A proven track record of managing complex projects and achieving significant results in a fast-changing, high-volume manufacturing environment
Deep expertise in production control processes, data analysis, and Six Sigma tools (e.g., GR&R, Cp/Cpk, SPC, DOE)
Expert capability in planning DOEs, executing failure analysis, and developing robust reliability and quality improvement plans
Exceptional written, verbal, and executive presentation skills
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