Product Quality Leader, IKEA

IKEA

Location:
United States, Tempe

Category:
-

Contract Type:
Employment contract

Salary:

23.61 - 33.67 USD / Hour

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Job Description:

Leads, develops and manages product quality work in the retail store; Drives competence development and awareness regarding product quality issues; Collaborates with Recovery team and ensures resolutions for quality claims; Acts as main point of contact for claims related topics; Champions compliance and ensures stakeholders stay informed

Job Responsibility:

Leads, develops and manages the product quality work in the retail store
Continuously drives competence development and increases awareness around the importance of correcting identified issues, performing investigations and creating reports with the purpose of reducing product quality issues
Acts as a member of the Recovery team and proactively contributes to achieving common objectives and goals
Ensures all quality claims meet the 24-hour mandatory reporting and are brought to a successful resolution
Serves as the main point of contact for the store and the Service Office
Processes all related claims documentation and ensures timely follow up of the resolutions
Reconciles and ensures credit to the store for all quality claims
Reports all store product and packaging quality problems are investigated and communicated to matrix partners
Works with Imonitor quality related questions on a consistent basis and champions all necessary changes to become compliant
Ensures that all store stakeholders are kept informed about products on quality
Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements:

3 years of solid experience of business processes and working methods within retailing
3 years of experience in managing, leading, and developing people preferably in customer centric service or retail environment
Knowledge of business and management principles, budgeting and resource allocation, retail store operations and Cost of Poor Quality (COPQ)

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
September 27, 2025

Expiration:
October 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Product Quality Leader

IKEA

Location:United States, Tempe

Category:-

Contract Type:Employment contract