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OpenAI’s Hardware organization develops silicon and system-level solutions designed for the unique demands of advanced AI workloads. The team is responsible for building the next generation of AI-native silicon while working closely with software and research partners to co-design hardware tightly integrated with AI models. In addition to delivering production-grade silicon for OpenAI’s supercomputing infrastructure, the team also creates custom design tools and methodologies that accelerate innovation and enable hardware optimized specifically for AI. We’re looking for a product quality engineer, who will be responsible for driving technical initiatives related to the quality and reliability of our AI supercomputer hardware systems to ensure product success from concept to launch and through mass production. You’ll have the opportunity to work with a wide range of stakeholders, from design engineering and operations teams, TPMs, external industry vendors and partners to ensure that all products are developed and delivered on time and to the highest quality standards.
Job Responsibility:
Define product quality and reliability targets and drive initiatives to ensure product success from concept to launch
Lead and develop the overall product quality and reliability strategy and process for next-gen AI hardware system development
Lead the team to establish NPI product quality control process, define reliability qualification strategy, define clear milestones and deliverables, drive internal process improvements across multiple terms and functions
Drive the design and execution of comprehensive quality and reliability assurance plans, testing protocols, and validation processes
Champion the use of advanced data analytics and statistical methods for analysis and monitoring of key quality metrics
Lead failure analysis, root cause identification, and corrective actions for system failures
Collaborate with suppliers to ensure that all sub-components meet quality standards and performance specifications
Visit vendors' facilities and review their manufacturing environment to assess and improve their procedures
Lead component supplier and JDM/CM quality control audits and performance reviews
Own overall product quality process development of the hardware product
Develop and manage overall product quality requirements, scope, schedules, and deliverables
Communicate effectively with cross-functional teams
Utilize problem-solving skills to resolve issues and overcome obstacles, perform risk assessment, risk mitigation and change management
Manage multiple projects simultaneously
Monitor project progress and ensure deadlines and standards are met.
Requirements:
Impressive track record of leading complex projects from concept to production launch
Ability to work with cross-functional teams to ensure successful execution of programs
Creative, detail-oriented, and self-motivated individual
Stay up to date on industry trends and product quality engineering of high-performance computing systems
Experience driving development timelines for new platform introduction and managing internal review processes
Significant experience driving creativity, quality, reliability, and schedule at multinational JDM/CM vendors
Deeply familiar with mechanical and electrical Design For Quality (DFQ), Excellence (DFX), Manufacturability (DFM), Assembly (DFA), Test (DFT), and Design for Reliability (DFR)
Experience with 8D and various troubleshooting/root cause analysis methodology such as 5 Whys, Fishbones
Excited by capturing, analyzing, and presenting key quality metrics data
Keen on root cause corrective actions
Comfortable with ambiguity and rapidly changing conditions
To comply with U.S. export control laws and regulations, candidates for this role may need to meet certain legal status requirements as provided in those laws and regulations.
What we offer:
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Offers Equity
Performance-related bonus(es) for eligible employees.