Product Quality and Recovery Manager

• Coaching and managing co-workers to secure competence development and succession planning
• Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do
• Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process
• Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines
• Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter
• Presenting IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store
• Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers

• Proven experience in delivering on sales KPI’S & budgets, with knowledge of how to maximise profitability & growth potential of your department
• Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth
• A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others
• Adaptable based on changing business needs and can influence stakeholders to align to your vision
• Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes
• Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level)
• Must have the availability to work a rotating roster with a mix of day and evening shifts and alternating weekend shifts (both Saturday and Sunday)

Good knowledge of the waste management and sustainability principles is desirable

• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• Domestic relocation is supported