Product Quality and Recovery Coworker Job at IKEA (Calgary)

Job Description

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Responsibility

Take necessary action on products to give them a second chance, through As-Is Selling, Repackaging or spare parts management
Present and Sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business
Always consider the sustainability impact when deciding when and how to recover products
Represent and be an ambassador for product recovery, quality, and safety awareness in the unit
Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery
Support and execute the product quality and safety related tasks in the unit to constantly improve customers’ product quality perception of our IKEA products

Requirements

You’re business-minded and result-driven with a customer focus
You have experience working in a customer- and commercial-oriented business
You’re open to change and a high level of flexibility with a high ambition to work in a team environment
You can take personal initiatives
You can prioritize and organize personal work duties to make the most efficient use of time available
You’re creative with attention to detail
You have a good knowledge of the IKEA product range
You can use power tools and craftmanship in product assembly
You’re customer service minded – with the right attitude and behaviour to actively help customers to buy
You can prioritize daily tasks based on need and volume and work under pressure
You have an operational understanding and logical thinking
You have good communication, interpersonal and influencing skills
You’re flexible with a readiness to change
You can work well both in a team and individually
You have a good knowledge of the IKEA product range
You have a good understanding of merchandising techniques and how to create a commercially attractive As-Is offer
You have a good understanding of customer behaviour in an omnichannel retail environment
You have a good knowledge of the waste management and sustainability principles
You have a good knowledge of using IT systems and other tools in daily work duties
You have a good knowledge of functions within the IKEA unit and how they contribute to the product recovery, quality and safety processes
You have a good knowledge of the store's product recovery, quality and safety processes
You have a basic understanding on how each workflow within recovery and quality affects the units profit and loss

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Product Quality and Recovery Coworker

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