CrawlJobs Logo
Phillip Jeffries Ltd Logo Phillip Jeffries Ltd · Manufacturing

Product Quality and Installation Manager

United States of America, Fairfield Employment contract 95000.00 - 115000.00 USD / Year · Job Posted May 03, 2026
Apply Position
Job Link Share

Job Description

Phillip Jeffries is looking for a Product Quality and Installation Manager to join our Customer Experience team! Phillip Jeffries is the world’s leader in natural, textured, and specialty wallcoverings. What began as a small family business has grown into a globally recognized design brand, driven by craftsmanship, innovation, and a relentless commitment to quality. Our success is rooted in our people and our shared values, which guide how we work and grow together. The Product Quality and Installation Manager plays a critical role in ensuring our products perform beautifully in the real world. This role partners cross‑functionally to evaluate, test, document, and continuously improve product quality, performance, and installation standards. By aligning product instructions, functionality, usability, and design performance, this role helps drive customer satisfaction, loyalty, and long‑term product success. This role reports to the Senior Director of Customer Experience and is based out of our Fairfield, NJ headquarters, following a hybrid schedule with three to four days on‑site each week.

Job Responsibility

  • Gather and analyze product feedback from frontline teams, CRM cases, customer inputs, and installer communities
  • Identify where products, specifications, sales tools, or installation instructions fall short of expectations
  • Audit customer-facing product touchpoints including showrooms, digital tools, and installation materials
  • Create and deliver clear product quality insights and reports to key stakeholders and leadership
  • Research industry standards and best practices related to product performance, specifications, and education
  • Write and maintain clear, accurate installation and care instructions for all new product launches
  • Update documentation post-launch based on real-world customer and installer feedback
  • Manage documentation workflows tied to product launches to ensure deadlines are met
  • Maintain all product documentation across PJ systems including PLM, ERP, and Teams
  • Ensure smooth handoff of updated documentation to internal teams
  • Conduct and document product test installations, including wall preparation, tools, primers, adhesives, and techniques
  • Capture detailed documentation through photos and video related to installation testing and packaging performance
  • Establish and maintain product quality, performance, and tolerance benchmarks
  • Evaluate early-stage designs against experience-focused criteria such as ease of installation, durability, and performance
  • Serve as the primary point of contact for installer consultants and field expertise
  • Continuously improve product quality and installation processes to reduce claims, complaints, and customer accommodations
  • Partner with product development, design, supply chain, CX, and claims teams to resolve issues and improve outcomes
  • Identify inconsistencies in specifications or sales tools and drive cross-functional correction
  • Support claims and CX teams with data, documentation, and tools to improve resolution and customer experience
  • Manage related projects using the PJ project management methodology to ensure on-time, on-budget delivery

Requirements

  • Strong understanding of textile properties, tolerance measures, supply chains, and end-user applications
  • Experience translating customer and installer feedback into actionable product and process improvements
  • Ability to collaborate effectively across product, design, sales, CX, marketing, and supply chain teams
  • Background in textile science, textile engineering, textile design, or textile development preferred
  • Experience with wallcoverings and/or wallcovering installation strongly preferred
  • Excellent written and verbal communication skills with strong attention to detail
  • Ability to lift, carry, and handle materials up to 50 lbs including rolls of wallpaper, ladders, and installation supplies
  • Ability to stand, kneel, bend, and reach overhead during installation testing
  • Strong hand-eye coordination and ability to work with fine details, patterns, and color alignment
  • Comfortable working with tools, adhesives, and materials using appropriate safety equipment

Nice to have

  • Background in textile science, textile engineering, textile design, or textile development preferred
  • Experience with wallcoverings and/or wallcovering installation strongly preferred

What we offer

  • Annual bonus program
  • Annual cost-of-living increase
  • Retirement savings plan with company contributing approximately 10% of total annual compensation
  • Medical Coverage – low cost to the employee ($40 per month)
  • Spouse/ Domestic Partner/ Civil Union Partner Coverage
  • Family Coverage
  • Health Reimbursement Account (HRA)
  • Prescription Plan
  • Dental and vision coverage
  • Access to ComPsych for confidential mental health support, counseling, and life resources
  • Flexible Spending Accounts for healthcare and dependent care (pre-tax savings)
  • 18 Paid days off per calendar year
  • 10 Paid holidays
  • Thoughtful onboarding plans that outline 30/60/90 goals and trainings
  • Earn Paid time off for community service - Up to 3 days per year
  • Access to Working Advantage providing exclusive discounts on travel, entertainment, shopping, and everyday purchases
  • Budget towards learning and development support (courses, certifications, conferences)
  • Employee Discount on PJ Wallcoverings
Phillip Jeffries Ltd - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Product Quality and Installation Manager

8 matching positions

Component and Product Quality Engineer, Interconnects

OpenAI's Hardware organization builds supercompute platforms from silicon and bo...
Location
Location
United States , San Francisco
Salary
Salary:
123000.00 - 285000.00 USD / Year
openai.com Logo
OpenAI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in quality engineering, manufacturing quality, supplier quality, or reliability for interconnects or high-speed hardware used in servers, networking, storage, or high-performance compute systems
  • Hands-on experience with high-speed copper interconnect products: connectors and/or cable assemblies
  • Strong command of problem-solving and quality tools: 8D, 5-Whys, Fishbone, PFMEA/control plans, SPC/MSA (gauge R&R), and change control
  • Ability to read and interpret mechanical drawings, GD&T basics, and electrical/interface specifications
  • Experience driving supplier/CM improvements (audits, scorecards, CAPA) and managing nonconformance/MRB workflows
  • Clear written and verbal communication skills
  • ability to drive alignment across internal teams and external partners
  • Experience with cable manufacturing and assembly processes (wire treatment, resistance welding/laser welding, crimping, overmolding/injection molding, braiding/shielding, plating, and automated test)
  • Ability to travel internationally and work effectively across time zones with ODM/JDM and supplier partners
  • To comply with U.S. export control laws and regulations, candidates for this role may need to meet certain legal status requirements as provided in those laws and regulations.
Job Responsibility
Job Responsibility
  • Own end-to-end quality for high-speed interconnect hardware across the product lifecycle: early design influence, supplier/contract manufacturer readiness, qualification, ramp, and fleet quality in lab and data center environments
  • Be the quality lead for advanced interconnect components and assemblies, including high-speed copper cables, cable cartridges, patch panels, backplane/cable-backplane solutions, high-speed connectors, and related electro-mechanical interfaces
  • Partner closely with electrical, mechanical, SI/PI, systems, reliability, operations, and external vendors to prevent escapes and drive rapid, data-driven containment and corrective action
  • Drive quality-by-design: participate in design reviews, DFM/DFx, tolerance stacks, material and plating selections, connector mating strategy, strain relief, and assembly methods to reduce variation and field failures
  • Define and track quality and reliability metrics (DPPM, yield, escapes, RMA/FRACAS trends, Cpk/Ppk where applicable) for interconnects across NPI and mass production
  • Build and execute qualification strategies for cables/connectors/patch panels (mechanical, environmental, electrical, and reliability), including test coverage, sample plans, clear pass/fail criteria, defining installation criteria and processes, optics termination quality management and setting fiber standards criteria
  • Partner with engineering and operations to drive smooth ramp: risk assessments, pilot build learnings, change control, and readiness reviews (EVT/DVT/PVT/MP or equivalent phases)
  • Own supplier and CM performance management: scorecards, audits (process and quality system), and follow-up to close findings with verified effectiveness
  • Work with suppliers to improve manufacturing throughput, stability, and yields for cable and connector assembly processes
  • Lead rapid containment and root-cause investigations for failures found during bring-up, system integration tests, reliability testing, and fleet deployments
What we offer
What we offer
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Fulltime
Read More
Arrow Right

Technical & Quality Centre Quality Product Analysis Specialist

The Quality Product Analysis Specialist plays a critical role within the Technic...
Location
Location
United Kingdom , Rotherham
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven Experience: Ideally 3–5 years as a senior technician or diagnostic specialist in a high-volume garage, remanufacturing environment, or warranty inspection role
  • Certification: Level 3 Automotive Technician qualification or equivalent (e.g., IMI or City & Guilds)
  • Failure Analysis Training. Warranty Training: Experience or formal training related to warranty claim evaluation and processing preferred
  • Multi-System Mastery: Deep mechanical knowledge of modern vehicle and electronic systems
  • Electrical Proficiency: Ability to read electrical schematics and use multimeters or oscilloscopes to test rotating electrics and electronic sensors
  • Software Literacy: Comfortable with PC-based diagnostic software, CRM portals, warranty management systems, and standard office tools (e.g., Microsoft Word/Excel)
  • Precision Measurement: Skilled with precision tools such as micrometers, vernier calipers, and dial indicators for checking tolerances and shaft play
  • Warranty & Compliance Knowledge: Understanding of warranty policies, claim processing procedures, and applicable regulatory standards
  • Analytical Thinking: Logical, detective-like mindset adept at solving complex diagnostic puzzles that other technicians may overlook
  • Attention to Detail: Precision in inspecting fracture surfaces, wear patterns, and minute electrical deviations
Job Responsibility
Job Responsibility
  • Component Inspection: Conduct detailed physical and functional inspections on a wide range of components including turbos, braking systems, suspension units, clutches, and rotating electrics (alternators/starters)
  • Diagnostic Testing: Operate specialised test equipment (e.g., vacuum testers, electronic actuator testers, battery/alternator analysers, brake DTV machines, and brake caliper testers) to verify part performance against factory specifications
  • Root Cause Analysis: Investigate and determine the underlying cause of failure (e.g., carbon buildup, oil starvation, electrical surges, installation errors) to support warranty claim evaluations
  • Warranty Claim Assessment: Review and assess warranty claims in accordance with company policies, determining validity and identifying potential manufacturing or usage defects
  • Digital Reporting & Documentation: Utilise computer systems to log findings, upload digital photos of defects, generate professional inspection and warranty evaluation reports, and maintain accurate records for claim processing
  • Quality & Compliance: Maintain a clean, organised laboratory/testing environment ensuring all test equipment is in safe and calibrated working order. Ensure inspections comply with company standards and relevant regulatory requirements
  • Cross-Functional Communication: Collaborate closely with warranty administration, customer service, and re manufacturing teams to share findings, explain technical details, and support timely claim resolution
What we offer
What we offer
  • We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
Read More
Arrow Right

Project Quality Manager – Medical Devices

The SGH Medical Pharma Group is a European leader in medical devices and drug de...
Location
Location
France , Val-Revermont
Salary
Salary:
Not provided
sgh-medical.com Logo
SGH Medical Pharma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Higher education in quality assurance, biomedical engineering, or plastics processing
  • At least 3 years of proven experience in a similar role
  • Proficiency in the ISO 13485 standard
  • Industry experience (plastics processing or medical devices)
  • Fluent in English
Job Responsibility
Job Responsibility
  • Ensure the quality of projects by making sure that all quality and regulatory documentation is properly maintained for each new product file
  • Manage the risk analysis process
  • Facilitate and oversee functional analyses and FMEA at each project phase
  • Review and/or approve design input data
  • Participate in the preparation of documentation and design reviews
  • Obtain material compliance certificates
  • Draft quality documents related to new products
  • Verify that all documents required by procedures and standards are included in each file
  • Participate in meetings (internal and external) related to product projects
  • Propose improvements to product quality
What we offer
What we offer
  • Meal vouchers
  • Training on our business areas and products
  • Fulltime
Read More
Arrow Right

Production And Installation Specialist

SUMMARY - Produce and install all types of high-quality signage, including vinyl...
Location
Location
United States , Fairfield
Salary
Salary:
18.00 - 25.00 USD / Hour
signarama.com Logo
Signarama Alexandria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in sign production and installation or a related construction field
  • Wrap certifications preferred but not required
  • Problem-solving ability and out-of-the-box thinking
  • Proficiency with hand and power tools
  • Strong attention to detail and commitment to quality
  • Excellent communication skills and customer service orientation
  • Comfortable with computers and eager to learn new design and POS software
  • Strong mathematical and spelling skills
  • Proficiently use measurement tools
  • Must possess a valid driver's license
Job Responsibility
Job Responsibility
  • Site Assessment: Evaluate installation sites to ensure proper fitting and positioning of signage, making adjustments as necessary for optimal visibility and durability
  • Production Technical Proficiency: Efficiently operate production equipment such as laminators, plotters, panel saws, and trimmers
  • Mask, weed and apply vinyl to various substrates
  • Print, mount, trim and finish various digital graphics and signage
  • Must be able to use an X-Acto knife, tape measure, ruler, and production tools efficiently
  • Properly load and use a cold pressure laminator following standard safety procedures
  • Load and cut vinyl on a plotter
  • Load media, inks and generate quality prints from digital print equipment
  • Move raw materials, sheets and roll goods for manufacturing
  • Operate a vertical panel saw using standard safety procedures
What we offer
What we offer
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Parttime
Read More
Arrow Right

Installation Manager

A rapid-growth residential and commercial floor coatings company is in a period ...
Location
Location
United States , Reading
Salary
Salary:
95000.00 - 100000.00 USD / Year
strategicemployment.com Logo
Strategic Employment Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in installation operations, construction operations, or trade services leadership
  • Proven experience managing large field teams — 50+ employees or 25+ crews simultaneously while operating in a high-growth, fast-paced environment (100%+ year-over-year growth)
  • Strong leadership and accountability management track record — driving performance metrics and team development
Job Responsibility
Job Responsibility
  • Own end-to-end installation operations across multiple markets, overseeing 30+ crews and approximately 75+ field staff
  • Drive accountability, performance metrics, and leadership development across crew leads and field technicians
  • Establish and continuously improve SOPs for installation, safety, quality control, scheduling, and reporting to support 200–300% growth
  • Lead quality assurance, safety programs, and process improvement initiatives across all operating markets
  • Partner cross-functionally with Sales, Customer Experience, Production, and Supply Chain to forecast capacity, optimize crew routing and utilization, and ensure clean operational handoffs
  • Fulltime
Read More
Arrow Right

Regional Quality Manager - Megasite

Meta is seeking a Regional Quality Manager to join our Data Center Design, Engin...
Location
Location
United States , Bowling Green
Salary
Salary:
150000.00 - 209000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Travel domestically as needed (anticipated 40-60%)
  • Experience adapting to a hands-on, start-up work environment
  • 10+ years of experience in quality control & quality assurance (QA/QC) and/or Commissioning (Commissioning) programs for data centers or mission critical construction projects
  • Experience in contractor, consultant, and vendor management
  • Experience leading QA/QC and Cx programs
  • Experience in mission critical power and cooling infrastructure or other critical systems
  • BS in Construction Management or Engineering or equivalent work experience
  • Experience in civil/structural, building envelope, mechanical, electrical, and Instrumentation and Control (I&C) disciplines
  • Experience with Design-Build and Design-Bid-Build construction programs
Job Responsibility
Job Responsibility
  • Develop/monitor quality program metrics to evaluate the project's performance. Analyze said metrics to understand the root cause of any disconcerting trends and then work with the applicable parties to correct those items
  • Contribute to building collaborative teams by mentoring and developing the on-site partner construction Quality & Commissioning teams while providing performance signal to contractor leadership
  • In conjunction with Site Construction Management and other Area Management teams, establish effective processes and standards to enable efficient execution and effective cross-functional communications
  • Provide leadership to site quality teams and interface at the highest level between design, construction, and facility operations leadership and the general contractor
  • Provide direction and feedback to general contractor staff and trade partners on the Quality program
  • Provide training of personnel to ensure awareness of quality procedures and specific responsibilities in the Quality process
  • Through the establishment of outstanding partnership, coordinate quality issues & schedule dynamics between the Meta design, sourcing, construction, and facility operations teams
  • Audit Quality activities of staff and trade partners as often and as necessary to assess conformance with the Quality procedures
  • Perform quality engineering audits of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records
  • Evaluate effectiveness against Quality Program Standards and modify, if required, Level 1, 2, 3, 4, and 5 related quality & commissioning products and processes such as Construction Quality Procedures (CQPs), checklists, technical deliverables, test procedures and plans
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Manager, Product Management

Are you a Product Management Leader who is passionate about making a measurable ...
Location
Location
Czechia; United Kingdom , Prague; Belfast
Salary
Salary:
Not provided
rapid7.com Logo
Rapid7
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in a blend of product management, roles and 3+ years experience in product team leadership
  • Previous experience in managing engaged and high performing Product Management teams with a track record in developing and mentoring PMs at all levels
  • A customer-first mindset with the ability to drive that throughout your teams, solid understanding of customer needs, and integration of this customer impact into your team’s everyday decision making
  • You hold yourself and your team responsible for driving outcomes and owning both successes and failures
  • You think big but act small, helping your PMs break down massive visions into actionable, high-impact components
  • You have successfully led multiple high impact products with a significant (2k+ customers) install base, demonstrating the balance between customer asks and new features
  • You build networks and work across boundaries to create outcomes that drive impact beyond your immediate team
  • You empower your team to make efficient decisions that resolve challenges and enable momentum
  • Healthy curiosity, thirst for knowledge and willingness to get hands-on
  • Passion for telling effective stories that focus on impact for technical and non-technical topics
Job Responsibility
Job Responsibility
  • Directly manage a team of Product Managers, with responsibility for coaching, mentoring, and supporting them in scoping work and prioritizing tasks
  • Mentor your PMs and help grow their skills, identify growth areas, set expectations and provide feedback
  • Manage projects across multiple teams and socialise progress across engineering teams and leadership
  • Lead cross-team collaboration with Product, Engineering, and UX for product planning, prioritization, development, launch and on-going enhancements that balance responsiveness to customer needs with strategic market impact
  • Drive internal alignment around Exposure Command platform experiences across product teams and internal stakeholders, ensuring high-quality launches, consistent user experiences, and clear go-to-market messaging
  • Relentlessly advocate for our users, ensuring their voice is represented in every product decision, backlog conversation, and roadmap commitment
  • Help your team stay deeply connected to customers through regular interviews, feedback loops, shadowing sessions, and ongoing discovery to surface unmet needs
  • Use outcome-driven product thinking to define success, measure customer impact through adoption, time to value, and satisfaction scores
  • Work with product and marketing leadership to develop content, messaging and competitive positioning based on customer value and real world use cases.
  • Fulltime
Read More
Arrow Right

Senior Product Manager - Integrations Marketplace

We are hiring an experienced Product Manager to provide product leadership for o...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
AccountsIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of Product Management experience in B2B SaaS
  • Experience building products that involve integrations, partner ecosystems, marketplaces, or platform capabilities
  • Strong discovery and strategic thinking: comfortable using qualitative and quantitative inputs to decide what to build next
  • Technical fluency to collaborate effectively with Engineering (comfortable discussing APIs, authentication, webhooks and file-based integrations at a practical level)
  • Experience shaping complex admin workflows and designing for reliability, transparency, and supportability
  • Excellent stakeholder management and communication skills across Product, Engineering, Services, Support, Sales and Partners
Job Responsibility
Job Responsibility
  • Marketplace strategy and roadmap: integration categories, prioritisation model, partner tiers, and monetisation approach
  • The end-to-end customer experience: discover > install > connect > configure > monitor > renew/offboard
  • Partner ecosystem and programme: onboarding journey, listing standards, certification criteria, support model, and co-marketing inputs
  • Product requirements for the platform capabilities needed to support the marketplace experience (e.g. authentication, setup flows, monitoring), in partnership with Engineering
  • Customer transition planning from today's integrations to the new experience (communications, enablement, and phased rollout)
  • Defining the product vision for the Integrations Marketplace and aligning stakeholders on what good looks like
  • Building a data-driven prioritisation framework for integration opportunities (customer demand, revenue potential, strategic fit, feasibility)
  • Running continuous discovery: customer interviews, win/loss insights, support ticket analysis, product analytics, and market research
  • Defining the target categories to win in (e.g. payments, expense management, AP automation, CRM/PSA, banking feeds, HR/payroll) and the experience principles for each
  • Owning the marketplace and in-product integrations management UX, working with Product Design to create intuitive, low-friction admin journeys
What we offer
What we offer
  • 28 days annual leave + bank holidays + 1 day off for your birthday
  • Hybrid working
  • Working from abroad - up to 6 weeks per calendar year
  • Private Health Insurance
  • 5% Pension contribution
  • Life Assurance - 4 x Salary
  • Income Benefit
  • Wellbeing initiatives
  • Fulltime
Read More
Arrow Right