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Product Performance Mgmt Sr Group Manager - Director

https://www.citi.com/ Logo

Citi

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Location:
United States , New York

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Category:

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Contract Type:
Not provided

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Salary:

170000.00 - 300000.00 USD / Year

Job Description:

The Head of Digital Platforms Product for NAM is a strategic and highly visible role in the NAM Platforms and Data Services team. This leadership position is responsible for shaping the future of Citi's Corporate-to-Bank Connectivity propositions for clients across the cluster, spanning corporations undergoing digital transformation, digital native e-commerce companies, and emerging players in new-age industries such as FinTech, EduTech, Gaming-Entertainment, and HealthTech.

Job Responsibility:

  • Lead the product strategy for the complete suite of Digital Banking platforms (CitiConnect, CitiDirect and Citi Manager) in line with the global strategic roadmap
  • Collaborate with sales partners in defining appropriate client connectivity-based solutions
  • Drive adoption of the CitiConnect & CitiDirect product suite, including executing product readiness and launches, self-service initiatives, driving client adoption, and supporting sales engagements and client RFPs
  • Define and communicate the strategic roadmap and value proposition clearly with clients, our sales teams, and partners
  • Analyze and anticipate future regulatory requirements in the cluster
  • Work through the complexity of delivering consistent and hyper-simplified user and developer experience across Citi's global network
  • Champion thought leadership as the main SME for the CitiConnect & CitiDirect capabilities
  • Gather competitive intelligence with periodic reviews and translate into relevant connectivity capabilities
  • Create a high performing team
  • Establish and maintain optimal organizational structure
  • Establish a dynamic communication process between the region team and country/cluster/global teams as well as with partners
  • Drive ethical behavior and manage Conduct Risk in line with Citi and TTS standards
  • Collaborate with all Risk & Control functions and other stakeholders
  • Proactively provide leadership and ownership for any programs and initiatives to enhance governance, controls, and risk management practices

Requirements:

  • A bachelor's or master's degree, ideally in a technical discipline
  • 10+ years of product management skills in electronic banking / connectivity / platforms delivery
  • Experience of leading a multi-country platforms strategy or digital transformation of business preferred
  • In-depth knowledge on corporate-to-bank APIs, File and SWIFT-based solutions is key
  • Prior experience with internet banking platforms is a plus
  • Technical knowledge of digital channels and APIs and broader knowledge of TTS business
  • Detailed working knowledge of best-in-class industry standard file formats, such as ISO 20022, HTTP methods, and formats/standards associated with APIs such as JavaScript Object Notation (JSON), Open API Standards, and best practices in defining a REST API Taxonomy
  • Knowledge of client systems and how they interact with APIs, such as ERPs (SAP, Oracle, Microsoft Dynamics) and TMSs (Kyriba, SunGard, etc.)
  • Knowledge on Treasury and Trade solutions products, particularly payments, receivables, and / or trade preferred
  • Experience in designing and building platforms to scale efficiently in either a C2B or B2C oriented industry or tech-centric business
  • Strong analytical and problem-solving skills
  • Product management in at least one or two transaction banking functions is preferred but not essential for candidates with a strong API/ERP/Direct Connectivity related skillset
  • Experience in engaging senior clients and stakeholders
  • Ability to effectively communicate in a cross-cultural environment while demonstrating collaboration and interpersonal skills
  • A high level of personal integrity with a proven dedication to excellence and leadership in managing a diverse team with the ability to motivate and influence their performance

Nice to have:

  • Experience of leading a multi-country platforms strategy or digital transformation of business
  • Prior experience with internet banking platforms
  • Knowledge on Treasury and Trade solutions products, particularly payments, receivables, and / or trade
  • Product management in at least one or two transaction banking functions
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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