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Product Partnerships Manager

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Intercom

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Location:
United States , San Francisco

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Category:
Sales

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Contract Type:
Not provided

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Salary:

162000.00 - 193000.00 USD / Year
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Job Description:

We are looking for a Technology Product Partnerships Manager to accelerate the growth and impact of Intercom’s app partner ecosystem. This is a high-impact, strategic role focused on maximizing the value of our most critical product partnerships. Beyond relationship management, you’ll focus on an existing shortlist of strategic partners to drive app adoption and revenue through. You will be the bridge between our R&D, GTM & Solutions teams, ensuring our integrations aren't just built, but are widely adopted and actively contributing to our bottom line.

Job Responsibility:

  • Strategic Portfolio Management: Focus on a curated shortlist of Intercom’s most strategic product partnerships to maximize their impact on our AI-first vision
  • Drive App Adoption & Revenue: Own the success metrics for our top-tier integrations, specifically focusing on increasing customer attach rates and driving sourced/assisted revenue
  • Ecosystem Presence: Enhance Intercom’s visibility and presence within partner marketplaces to ensure we are a preferred and prominent solution in their ecosystems
  • Co-Selling & Co-Marketing: Lead strategic co-marketing events and partner-led GTM initiatives to generate top-of-funnel pipeline and support enterprise deal cycles
  • GTM Enablement: Partner with Sales, Success, and Marketing to ensure our teams are equipped to sell the value of our ecosystem and unblock deals through strategic integrations
  • Cross-Functional Coordination: Serve as a key liaison across R&D and GTM teams to align partnership activities with broader company goals, while maintaining the flexibility to adapt to changing product priorities

Requirements:

  • 5+ years in Product Partnerships, Product Management, or Solutions Engineering within a B2B SaaS environment
  • Deep product understanding and comfortable engaging in high-level technical discussions with R&D and engineering teams
  • Ability to translate technical features into business value, with a proven track record of driving adoption and revenue through partnerships
  • Proven success with previous 'win stories' where partnership initiatives directly fueled top-of-funnel pipeline and sales success
  • Exceptional ability to articulate value to disparate audiences, from skeptical engineers to quota-carrying AEs
  • Thrive in a fast-paced environment and are bullish about the AI-first future of customer service

Nice to have:

  • Direct experience working with AI-focused products or LLM integrations
  • A background in 'Human-in-the-loop' systems or customer service tech stacks
  • Strong public speaking or demo skills for partner events and webinars
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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