Product Owner

We are seeking a Product Owner with a strong focus on agent tools, customer experience (CX), and operational efficiency across Residential/Consumer organizations. This role is part of the Innovation team and is responsible for owning the end-to-end product lifecycle of platforms and capabilities that support Sales, Care, Save, and Support agents. The ideal candidate will drive improvements in key performance indicators (KPIs) such as Average Handle Time (AHT), First Contact Resolution (FCR), conversion, retention, and agent productivity by delivering intuitive, scalable, and compliant agent-facing solutions.