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We are looking for a skilled Product Owner to join our team on a long-term contract basis in Chicago. In this role, you will collaborate closely with stakeholders to identify business needs, analyze processes, and support the implementation of effective solutions. The position requires a strong ability to prioritize tasks, navigate complex challenges, and deliver results that align with organizational goals.
Job Responsibility:
Own the end-to-end product lifecycle, from discovery through delivery and adoption
Define and drive product roadmaps for core applications leveraging Salesforce
Lead stakeholder discovery sessions to gather, clarify, and prioritize requirements
Write and refine user stories in partnership with scrum teams
Partner closely with engineering, delivery, and external vendors to execute solutions
Manage dependencies across internal teams and external partners
Lead testing and UAT, including: Cross-functional and cross-regional UAT
Sensitive downtime planning and rollout coordination
Define KPIs and adoption metrics to measure success
Draft user guides, enablement materials, and release communications
Support change management and promote adoption of new tools and features
Act as the voice of the customer, advocating for user needs and resolving issues
Provide clear, regular updates to stakeholders and leadership
Requirements:
Strong Salesforce platform experience - Service Cloud/Field Service Experience
5+ years as a Senior BSA or Product Owner Analyst
Deep experience working within Agile/Scrum environments
Strong background in: Requirements gathering and refinement
Writing user stories and acceptance criteria
UAT leadership and execution
Change management and enablement
Comfortable working in Slack-heavy, fast-paced environments
Strong communicator who can work with technical teams, business stakeholders, and leadership
Nice to have:
Jira experience preferred (Salesforce uses an internal tool)
What we offer:
medical, vision, dental, and life and disability insurance