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The Product Owner (PO) is a subject matter expert and the content authority for the team level within the Scaled Agile Framework for Enterprises (SAFe). This role is dedicated to driving AI-powered HR Service Delivery through ServiceNow Now Assist, focusing on designing, owning, and scaling intelligent HR use cases that transform employee experience. The PO is responsible for a portfolio of AI-driven HR products and services, including managing the team backlog, writing, prioritizing, and accepting user stories, and representing HR stakeholders to the Agile team. They optimize return on investment by ensuring Scrum team members deliver the most valuable AI-enabled features and workflows. The role has strong relationships and responsibilities outside the local team, including working with Product Management to prepare for Program Backlog, participating in Agile Release Train (ART) Sync meetings, and collaborating to deliver end-to-end solution value.
Job Responsibility
Provides vision and direction for AI-driven HR Service Delivery solutions leveraging ServiceNow Now Assist to Agile development teams and stakeholders
Ensures the team always has an adequate amount of prepared tasks aligned with HR AI priorities
Plans and prioritizes product feature backlog and development for Now Assist HR use cases, including generative AI and agentic workflows
Fully understands the product vision, roadmap, and growth opportunities for HR AI and articulates these to the development team
Assesses value and prioritizes backlog items based on business impact, time, and dependencies determined during PI planning and refinement
Provides backlog management, iteration planning, and elaboration of user stories for AI-driven HR features
Works closely with Product Management to create and maintain a product backlog according to business value or ROI
Leads planning for product release cycles and sets expectations for delivery of new AI functionality and HR automation
Actively mitigates impediments impacting successful completion of release and iteration goals
Drives iteration goals and content via prioritized stories
Establishes story acceptance criteria and accepts stories into the baseline
Researches and analyzes HR AI trends, user needs, and ServiceNow roadmap for Now Assist
Keeps abreast of Agile/Scrum/SAFe best practices and AI innovations, seeking continuous improvement
Performs any other activity relevant to the role
Requirements
Demonstrated experience as a Product Owner or Product Manager in an Agile/SAFe environment
Proven track record in delivering AI-driven HR Service Delivery solutions on ServiceNow
Experience implementing or managing Now Assist use cases and AI workflows
Strong experience in product development and backlog management
Successful track record in building HR technology or IT-managed services solutions
Experience managing multiple teams and product roadmaps
Familiarity with Agile approaches such as XP, Kanban, Crystal, FDD