Product Owner / Payments Operations Specialist Job at OnHires

Product Operations Specialist, Servicing

We are looking for a Servicing Specialist to support our merchants each day. Thi...

Location

United States , San Francisco

Salary:

118000.00 - 123000.00 USD / Year

Parafin

Expiration Date

Until further notice

Requirements

2+ years of experience with loan servicing
Strong understanding of payments, ACH failures, and return codes
Fluency in data analysis skills and tools, such as SQL / R / Python
Excellent communication skills
Thrive in an entrepreneurial environment
Data-driven approach to monitoring and optimizing recovery rates
Desire to have an impact, grow your career, and be a game changer in the space for Parafin

Job Responsibility

Investigate and resolve issues in the areas of processing payments, creating alternative payment plans, error handling, and other related tasks to ensure full payment collections
Provide quality service to small business owners via email, SMS, and phone, with a focus on debugging and resolving payment issues
De-escalate scenarios and present resolutions for tough-to-navigate situations
Identify and track payment issues to ensure transparency and decrease missing payments over time
Provide necessary documentation, details, and evidence in a timely manner to ensure all payment issues are addressed
Work with the Customer Support and Funding teams to build feedback loops and processes in servicing customers
Work directly with management and product ops managers for ongoing improvements of the merchant experience, including but not limited to systems, process, and product-level improvements
Work in a startup environment with the goal to strive for improvement with both the quality and method of the interaction with merchants
Review current processes and provide feedback on how to improve the function, question the status quo as well as call out inefficiencies to address
Support other product functions with your specialties as needed

What we offer

Equity grant
Medical, dental & vision insurance
Unlimited PTO
Work from home flexibility
Commuter benefits
Free lunches
Paid parental leave
401(k)
Employee assistance program

Fulltime

Product Owner Senior Specialist

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong prioritization and decision-making
Analytical skills with Data driven mindset with attention to detail
Project Management & Planning Skills
Excellent communication, negotiation skills and stakeholders Management
Excellent command of written & spoken English
3 to 5 years of experience as a Product Owner or Business Analyst in Agile environments
Solid understanding of Agile frameworks
Strong knowledge of the telecom sector or consumer technology domain (devices, terminals, or similar) is preferred

Job Responsibility

Define comprehensive business requirements to multidomain tickets related to Terminals (offering Propositions, Payments Partners enrolment & Offers,DLM, Operations & Sales Capabilities. Etc)
Drive the implementation of key enablers & Capabilities that support strategic Objectives
Identify Gaps between business vision and required enablers, proposing actionable Roadmap
Prioritize and manage product backlog to maximize business value aligned with the annual calendar and core enablers supporting business goals
Represent the business perspective within the squad and Make day-to-day decisions regarding backlog items, scope trade-offs, and expected deliverables
Ensure alignment between the product backlog and stakeholder expectations by continuously engage with stakeholders to gather input and validate outcomes
Monitor delivery progress across all project stages and proactively raise alerts whenever needed to ensure alignment with business objectives and timelines

Fulltime

Terminals Vendor Operations Specialist

This role will be responsible for managing the end-to-end operations and support...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor's degree in business administration, supply chain management, finance, or a related field
Proven experience in vendor management, operations, or support roles, preferably within the devices or technology industry
Strong knowledge of vendor payment processes, catalog management, and best operational practices
Excellent analytical skills to review and validate vendor invoices, identify discrepancies, and resolve payment-related issues
Attention to detail and ability to accurately manage and maintain a large product catalog
Strong communication and interpersonal skills to effectively collaborate with vendors, internal teams, and stakeholders
Ability to build and maintain strong vendor relationships, provide excellent support, and resolve issues promptly
Proficiency in using vendor management systems, catalog management tools, and Microsoft Office Suite
Solid problem-solving abilities and abilities to multitask in a fast-paced environment
Results-oriented mindset with a track record of driving process improvements and achieving operational targets

Job Responsibility

Responsible for managing and follow up on the device operations return cycle to maintain proper return to vendor and ensure that no loss applied on Vodafone
Responsible for ensuring a healthy Stock through managing some activities (Liquidation, clearance….etc.)
Responsible for Collecting the CN from vendor management
Update the CN tracking to manage the receiving date and the amount
Follow up with the Vendor management to collect the CN from vendors
Track the invoices limit for each vendor to avoid providing vendors with cash amount less than the agreed CN in the deal
Responsible for collecting Vendor Documents
Sending all documents to supply chain to submit a request on SOB Tool to get Owner approval then after Getting the request fully approved submitting the request to the group for SAP Vendor ID
Sending the Data to Oracle team to submit a request for oracle ID
Sending the vendor SAP ID to add the vendor in Authorization tools

Fulltime

Director, Senior Product Head (Payments, FX and Liquidity)

In a role in Product Development & Management, you'll oversee our entire product...

Location

United States , New York

Salary:

225000.00 - 300000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

An experienced leader within the Payments, FX and Liquidity Product Office
Responsible for overseeing product simplification, planning, delivery and execution of our strategic initiatives
Support the development of the Payments, FX and Liquidity product strategy, ensuring Global alignment with Regional relevance
Collaborate with cross-functional teams including sales, technology, operations, risk and compliance to ensure cohesive product delivery, and establish strong relationships with key stakeholders globally
Oversee and track the financial performance of Strategic Investment initiatives across Payments, FX and Liquidity, including delivery scenario analysis
Ensuring all Audit and regulatory commitments are met to the highest standard, with appropriate product level Governance and Control
Develop and maintain internal and external stakeholder relationships, including Corporate and Investment Bank ExFo, third party suppliers and key product clients
Build and lead a high-performing global team, fostering culture of excellence, continuous improvement, and professional growth to achieve strategic objectives and deliver exceptional customer service
Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth
Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals

Job Responsibility

Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth
Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals
Risk and Control: Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions
Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on-time delivery, and alignment with E2E customer expectations and experience. – working with product owners to drive change objectives
Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company’s business goals, financial targets, and strategic vision, driving long-term business success
Data driven decisions: Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer
Customer-Centric Focus: Drive a customer -first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core of the product strategy and decision-making process
Business and financial acumen: Understanding pricing models, costs structures, and ROI to make financially grounded decisions regarding product development

What we offer

Hybrid working
Wellness center equipped with modern amenities, including fitness centres offering a variety of classes and services
Health center provides a range of services, including primary and urgent care, wellness exams, health coaching, and vaccinations
Office features a variety of sophisticated dining options, including a colleague restaurant and a private executive dining room

Fulltime

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses

Fulltime

Greek-speaking Customer Care Agent

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Greek and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption.

Job Responsibility

Be the friendly, knowledgeable point of contact for Greek-speaking merchants and business owners across chat, email, and phone
Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Greek
Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
Share patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Vibrant international team operating in a hi-tech environment
Annual salary reviews, promotions, and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer-a-friend bonus, as we know that working with friends is fun
Teambuilding, social activities, and networks on a multinational level
Excellent compensation package
25 days annual paid leave, plus 1 additional day per year up to 30 days
Full “Luxury” package health insurance, including dental care and optical glasses

Fulltime

Tax Intermediate Analyst

The Tax Intmd. Analyst is a developing professional role. Deals with most proble...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8+ years experience in FATCA, CRS, and K1 Nominee reporting

Job Responsibility

Responsible for the overall management of the tax liabilities, of Citi, both directly and in connection with transactions with clients, including the related compliance, financial reporting, planning and controversy processes
Contributes to the planning, accounting, filing and the reporting of tax liability of the company
Assists in determining and compiling information required to satisfy income tax filing and related requirements at all levels of jurisdiction
May participate in managing payments to tax authorities in compliance with specific tax regulations
Identifies and resolves problems using autonomous judgment
Implements work flow or process change and redesign, and uses a thorough knowledge of the specific function
Accountable for regular reporting or process administration as owner
Primary focus is on execution within defined parameters
Assists in the management of one or more processes, reports, procedures or products
Directs day-to-day work of junior level employees

Fulltime

Portuguese-speaking Customer Care Agent

As a Customer Care Agent at myPOS, you’ll handle a variety of day-to-day interac...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Portuguese and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption

Job Responsibility

Be the friendly, knowledgeable point of contact for Portuguese-speaking merchants and business owners across chat, email, and phone
Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Portuguese
Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
Share patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Excellent compensation package
25 days annual paid leave, plus 1 additional day per year up to 30 days
Full “Luxury” package health insurance, including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks, and drinks at the office
Annual salary reviews, promotions, and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget

Fulltime

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Product Owner / Payments Operations Specialist

Job Description

Job Responsibility

Requirements

Nice to have

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