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Product Owner - Microsoft Dynamics

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NTT DATA

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Product Owner for Microsoft Dynamics 365 will lead the product vision and strategy, ensuring alignment with business goals. The role requires strong expertise in CRM systems, particularly Microsoft Dynamics 365, and experience in Agile methodologies. The successful candidate will manage the product backlog, engage stakeholders, and drive continuous improvement in product performance.

Job Responsibility:

  • Define and maintain a clear product vision, ensuring alignment with business goals and customer needs
  • Develop, communicate, and evolve a product roadmap that delivers incremental value and supports long‑term strategic objectives
  • Translate strategic priorities into actionable product initiatives, epics, and features
  • Act as the primary point of contact between the business and delivery teams
  • Build strong relationships with business stakeholders, understanding their needs, advising on CRM capabilities, and ensuring expectations are managed effectively
  • Conduct regular stakeholder reviews, demos, and roadmap sessions to ensure transparency and buy‑in
  • Create, manage, and continuously prioritise a well‑defined product backlog
  • Write clear, concise user stories with acceptance criteria that reflect true business value
  • Balance reactive demand (e.g., defects, quick wins) with strategic enhancements
  • Ensure the development team has a well‑groomed backlog for upcoming sprints
  • Work closely with cross‑functional teams, including engineering, architects, QA, UX, and third‑party partners
  • Provide ongoing guidance to development teams, clarifying business needs and ensuring timely decision‑making
  • Validate deliverables and ensure they meet acceptance criteria, quality standards, and customer expectations
  • Monitor product performance, adoption, and feedback to drive continuous improvement
  • Leverage deep understanding of CRM processes, workflows, and best practices to shape product decisions
  • Apply hands‑on knowledge of Microsoft Dynamics 365 (Sales, Customer Service, Marketing, or related modules) to design solutions that maximizes platform capability
  • Collaborate with technical teams to assess feasibility, identify dependencies, and support solution design
  • Champion data quality, usability, and seamless user experience across CRM touchpoints

Requirements:

  • Proven experience as a Product Owner, Product Manager, or similar role in an Agile delivery environment
  • Strong background in CRM systems, including Microsoft Dynamics 365
  • Demonstrated ability to articulate complex requirements and translate them into actionable user stories
  • Excellent communication and stakeholder management skills at all levels
  • Strong analytical and problem‑solving capabilities
  • Deep understanding of Agile methodologies (e.g., Scrum, Kanban)

Nice to have:

  • Microsoft certifications (e.g., PL‑200, PL‑600)
  • Experience integrating CRM with other enterprise systems
  • Familiarity with data governance, customer journeys, and process optimization
  • Experience of JIRA, DevOps for backlog management
  • Public Sector experience
What we offer:
  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options

Additional Information:

Job Posted:
March 04, 2026

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