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Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking experienced and dynamic Product Owner to join the Digital Products team who takes care of Human Resource applications, including multiple, employee facing products, using various technologies. Its portfolio covers the learning management system, the employee portal, the employee travel site, the employee mobile app and other employees facing applications and tools. As a Product owner, you will act as a bridge between the stakeholders and the digital teams, ensuring that the HR products meet the needs and expectations of the end-users as well as Air Canada’s strategic objectives. You will be working in an agile environment, with frequent feedback and iterations, and using the latest tools and technologies to create and enhance products that are scalable, reliable, and user-friendly. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand. The Product Owner must be user journey centric and an in-depth knowledge for creating innovative and high-performance digital experiences. This position will be reporting to the Digital Products Manager responsible for multiple, employee facing, Human Resource products.
Job Responsibility:
Act as a main point of contact for in-house developed and purchased solutions ensuring that features and functions meet the business highest expectations
Ensure backlog is aligned with stakeholder needs and product manager vision to maximize the value delivered by the team
Work closely with relevant stakeholders to collect and use information for improved operational performance in the Air Canada HR Corporate Space
Review and analyze data from multiple internal and external stakeholders. Communicate the results and make recommendations to relevant stakeholders
Write, present, and groom user stories
Coordinate with the development team to get the stories developed
Day-to-day support in requirements clarifications and business rules (SPOC for the development team for requirements/priorities)
Facilitate/Coordinate or execute UAT testing
Take a lead role in the different SCRUM ceremonies
Conduct requirement and systems analysis and translate into business requirements
Provide management with economic impact and compliance issues surrounding key business decisions
Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processes
Work closely with vendor partners in the HR space
Support Project Management through planning, monitoring & delivery phases
Collaborate with cross-functional teams to solve development constraints and deployment issues
Maintain and update documentation and procedures
Requirements:
A relevant University degree/technical certification, and/or relevant experience commensurate to the role
3+ years of Business Analyst or Product Owner experience in a large company working in HR systems environment
Exceptional analytical, organizational and communication skills
Strong understanding of at least one type of Agile process
Experience with SDLC tools like JIRA, Confluence, HP ALM, and MSFT TFS
Experience working with Learning Management Systems (LMS)
Hands-on knowledge configuring and managing Contact Center as a Service (CCaaS) platform, preferably Amazon Connect, including IVR design, call routing, and integration with cloud services
Self-motivated and independent worker
Possess investigative nature and be self-motivated
Results oriented with proactive and methodical approach to problem solving
Able to multi-task and work under pressure against tight deadlines and changing priorities
Must be a team player with ability to work closely with diverse groups and working styles
Ability to establish and maintain effective business relationships
Ability to following processes and directives
Ability to work in a fast-paced and dynamic environment
Deep understanding of digital design guidelines across multiple touch points
Experience with understanding analytics reports from tools like Adobe Analytics, Google Analytics or PowerBI
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Nice to have:
Experience with HRIS processes and applications is an asset
Knowledge and hands on experience with Oracle/PeopleSoft fluid an asset
UX and design experience are great assets
Knowledge of core programming languages (JAVA, JavaScript, html, XML) is also an asset
Prior experience with Quality Assurance a plus but not required
Airline or Travel Industry experience a plus but not required