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Product Owner - Customer Experience

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R&W

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Location:
Canada , Montréal

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Product Owner, Customer Engagement, reporting to the Product Manager, Customer Engagement, you will lead the planning, prioritization, and execution of customer journey enhancements within a specific product area. You’ll serve as the bridge between business teams (Digital, Customer Engagement, Marketing) and technical teams (IT, external vendors), ensuring features are delivered on time, meet business needs, and create meaningful customer experiences across loyalty and engagement platforms.

Job Responsibility:

  • Plan & Prioritize: Manage backlogs, user stories, and delivery of enhancements in areas like acquisition, engagement, retention, and personalization
  • Execute & Deliver: Ensure features meet business needs, track performance post-launch, and document processes
  • Collaborate & Align: Facilitate agile ceremonies, act as the bridge between business and technical teams, and coordinate with other product owners
  • Innovate & Improve: Lead test-and-learn initiatives, identify opportunities for personalization, and stay ahead of technology trends

Requirements:

  • University degree in related field of study
  • 6+ years’ experience in product ownership or customer journey management
  • Experience in retail or e-commerce are assets
  • Hands-on with marketing automation tools (e.g., Salesforce Marketing Cloud, Braze, Clavio)
  • Skilled in agile practices: backlog management, sprint ceremonies, and QA/testing
  • Bilingualism with strong collaboration and communication skills to bridge business and technical teams across Canada
What we offer:
  • Ultimate flexibility: Enjoy a hybrid work environment that ensures the perfect balance between work and personal life
  • Well-being first: Access a comprehensive benefits program designed to take care of you
  • Flexible time off: Paid leave, sick days, and vacation time to recharge and spend quality time with loved ones
  • Exclusive discounts: Enjoy 50% off regular-priced items from PENN. (Penningtons), Reitmans, and RW&CO
  • Referral rewards: Refer your professional network and earn a bonus for helping us grow our talented team
  • Growth opportunities: Annual bonuses, career advancement, and tuition reimbursement to help you reach your professional goals

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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