Product Owner - Contact Center Technology

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Product Owner - Contact Center Technology will contribute to the application management of our Contact Center initiatives. The individual in this role will contribute to the governance, communication, design, build, and maintenance of our Contact Center as a Service (CCaaS) initiatives to ensure our business gets the most value out of our products. They will work with IT and business counterparts to partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development. Reporting to the Lead Director, Contact Center Technology, this position is critical in supporting the development and implementation of the overall contact center strategy while strategic business initiatives are met. This role will also work with technical staff, including being the first point of escalation, prioritizing, and backlog management.