Product Owner/Business Analyst (CCaaS Solutions) Job at Itransition

New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and int...

Location

United States , Overland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in call center or customer service support roles
Strong written and verbal communication skills, including clear and effective email correspondence
Ability to manage account inquiries, research discrepancies, and enter information accurately into multiple systems
Comfortable working across several browser windows and applications at the same time in a fast-paced environment
Demonstrated ability to de-escalate customer concerns and maintain a calm, solution-focused approach
Strong attention to detail with the ability to complete administrative and account-related tasks accurately and on time
Commitment to meeting performance metrics, service level expectations, and quality standards
Reliable, detail-oriented, and adaptable team player with a positive attitude and willingness to learn

Job Responsibility

Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement
Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up
Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed
Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records
Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages
Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned
Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department
Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement
Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results
Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Financial Accountant

An exciting opportunity has arisen for a detail-oriented Financial Accountant to...

Location

Australia , Keysborough

Salary:

105000.00 - 120000.00 AUD / Year

Randstad

Expiration Date

July 12, 2026

Requirements

Qualified CPA/CA
Ideally 3–5 years of experience within a similar Financial Accounting role, preferably within manufacturing, logistics, or a related sector
Advanced Microsoft Excel skills are essential
Experience with large-scale ERP systems is an advantage
Exceptional attention to detail
a proactive approach to problem-solving
ability to thrive under the pressure of reporting deadlines

Job Responsibility

Prepare and maintain accurate balance sheets, P&L statements, and cash flow reports
Lead the closing processes, ensuring all journal entries and reconciliations are completed to a high standard
Support the annual budgeting and forecasting cycles, providing detailed variance analysis to the leadership team
Maintain strict adherence to IFRS/GAAP standards and internal corporate policies
Act as the primary point of contact for external auditors and ensure all tax obligations are met
Identify and implement efficiencies within the finance function to enhance reporting accuracy

What we offer

supportive team culture
professional development
competitive package
genuine career progression opportunities

Fulltime

New

Support Worker

As a Support Worker, you will play a vital role in supporting adults to: Engage ...

Location

United Kingdom , Kidsgrove

Salary:

12.90 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Caring, patient, and genuinely committed to supporting others
Believe in ability, not limitation
Can encourage independence while providing the right level of support
Communicate clearly and respectfully
Are reliable, flexible, and able to work as part of a supportive team
Experience in learning disabilities or mental health is welcomed, but not essential – we value the right attitude, values, and willingness to learn

Job Responsibility

Support individuals with daily living skills, encouraging independence at every opportunity
Facilitate community-based activities and meaningful occupation, tailored to individual outcomes
Promote emotional wellbeing and positive mental health
Work collaboratively with colleagues, families, and external professionals
Maintain accurate records and contribute to person-centred support planning
Support individuals to manage risks safely while maintaining choice and autonomy

What we offer

Comprehensive training and ongoing development
A supportive and inclusive team culture
Opportunities for career progression within a growing organisation
The chance to make a genuine, lasting impact on people's lives

Fulltime

New

Payroll Officer

Our client is a NSW government organization based in Penrith NSW. They are curre...

Location

Australia , Penrith

Salary:

45.79 AUD / Hour

Randstad

Expiration Date

July 11, 2026

Requirements

Proven end to end payroll processing experience
Previous local government experience
Experience with UKG and Empower knowledge (not essential)
Strong communication and customer service skills and experience

Job Responsibility

Weekly Payroll Processing: Validating and entering timesheets, variations, and payroll data into the Empower system weekly
Leave Administration: Processing leave applications, verifying balances, and ensuring sick leave complies with relevant policies
Stakeholder Customer Service: Responding to payroll and general inquiries from staff, the community, and third parties (e.g., banks)
Documentation & Correspondence: Preparing official HR and payroll documents, including letters of employment and separation certificates
Records Management: Checking, filing, storing, and archiving payroll and personnel records securely
Governance & Compliance: Conducting all tasks in accordance with relevant legislation, statutory requirements, and relevant policies
Effective Work Practices: Managing personal workload, communicating positively, and contributing to a productive team environment

What we offer

Access to our benefits platforms offering discounts at a range of huge retailers
3 x pay runs per week ensuring you are always paid within the week
Exclusive access to roles before we go to market
Access to our employee assistance program services, including counselling services

New

Controller

We are looking for an experienced Controller to lead financial operations and pr...

Location

United States , Norman

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 7 years of progressive experience in accounting, finance, or controllership roles
Certified Public Accountant (CPA) credential preferred or required based on organizational standards
Demonstrated success preparing budgets, analyzing revenue trends, and interpreting a wide range of financial reports and statements
Strong knowledge of month-end close procedures, financial audits, and internal financial controls
Proven ability to supervise employees, delegate effectively, and guide teams across multiple levels of an organization
Advanced proficiency with business software applications, including spreadsheets, databases, word processing, and reporting tools
Excellent organizational skills with strong attention to detail and the ability to manage competing priorities in a dynamic environment
Ability to learn quickly, exercise initiative, and adapt effectively within a changing operational setting

Job Responsibility

Lead the finance function by setting direction for accounting, reporting, budgeting, and overall fiscal performance in support of business objectives
Oversee daily activities of the accounting and finance team, including staff leadership, work allocation, coaching, and performance management
Manage the preparation of departmental budgets and monitor financial results to help ensure alignment with operational goals
Establish dependable cash flow forecasting and reporting practices to maintain adequate liquidity for ongoing business needs
Direct the monthly, quarterly, and annual close processes and ensure financial statements and related reports are completed accurately and on schedule
Advise leadership on the financial implications of near-term initiatives and long-range plans to support informed decision-making
Coordinate with external auditors and respond to management requests for financial analysis, special reports, and year-end audit support
Build and maintain effective working relationships with vendors, contractors, equipment providers, managers, and internal teams
Uphold company policies, protect sensitive financial information, and stay current on accounting standards, finance practices, and relevant business operations

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

New

Human Resource Assistant

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in human resources or administrative support preferred
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Proficiency with Microsoft Office Suite and HR software
Ability to manage sensitive information professionally

Job Responsibility

Assist with recruiting, onboarding, and orientation activities
Maintain accurate employee records and HR databases
Support benefits administration and leave tracking
Respond to employee inquiries and provide exceptional service
Prepare HR documents, reports, and correspondence
Help organize staff events, meetings, and training sessions
Ensure confidentiality and compliance with HR policie

What we offer

Competitive compensation and benefits
Opportunities for detail oriented development and career growth
Collaborative and supportive team environment
Exposure to a variety of HR functions
Medical, vision, dental, and life and disability insurance
401(k) plan

New

Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support daily front office...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate degree in administration or a related field preferred, along with at least 5 years of relevant front office or administrative experience
Demonstrated background in medical reception, patient scheduling, office coordination, or similar administrative support functions
Strong working knowledge of Microsoft Office applications and comfort using EMR or electronic medical records systems
Solid understanding of medical terminology, patient service practices, and front desk procedures in a healthcare setting
Excellent verbal and written communication skills with the ability to interact effectively with patients, visitors, and staff at all levels
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, a detail-oriented approach, and attention to detail
High level of integrity, flexibility, teamwork, and respect for confidential information
Compassionate and service-oriented approach with a dependable work ethic and a detail-oriented presence in an on-site office setting

Job Responsibility

Welcome patients, guests, and vendors in a courteous manner, determine their needs, and guide them to the appropriate staff or location
Answer and route a high volume of internal and external phone calls, providing accurate information and ensuring timely follow-up when needed
Support front desk workflows such as patient check-in, appointment coordination, visitor assistance, and upkeep of reception processes
Prepare, update, and organize correspondence, reports, presentations, and other office materials using standard business software
Maintain filing systems, records, and reference documents while ensuring information is accessible, accurate, and handled confidentially
Coordinate meetings and office activities, including scheduling, logistics, and communication with internal team members and external contacts
Assist with general administrative operations such as supply ordering, record maintenance, basic bookkeeping tasks, and office equipment support
Review routine office procedures, identify opportunities to improve efficiency, and contribute to special projects or additional assignments as needed
Handle protected health information in accordance with privacy standards, organizational policies, and applicable federal and state regulations

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

New

Kitchen Team Member

Location

United Kingdom , Glasgow

Salary:

13.04 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Passionate attitude
Loves to be professional playful
Always gives good energy
Your team. Every time
Enthusiasm and own character
Team player with a passion for hospitality
Reliable commute to work
Available to work weekends and public holidays

Job Responsibility

Prepare and serve food to company specs
Maintain kitchen cleanliness
Compliance with food healthy and safety standards
Maintain cooking equipment
Food preparation

What we offer

Competitive Hourly Rates Available
2 Staff Socials throughout the year
Opportunity for progression with in house and external training
Tips & service charge shared equally amongst the whole team
50% off food and drink & free gaming
Employee Assistance Program that includes access to free counselling services
Full access to your Tips & Service Charge weekly through TiPJAR

Fulltime

Select Country

Product Owner/Business Analyst (CCaaS Solutions)

Job Description

Requirements

Nice to have

What we offer

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