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Gong Logo Gong · IT - Software Development

Product Outcomes Manager

United States, San Francisco 98000.00 - 145000.00 USD / Year · Job Posted February 17, 2026
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Job Description

The Product Outcomes team translates product → jobs to be done → workflows → outcomes. We partner across Product, Customer Outcomes, and CS to ensure every new capability becomes a lever for customer impact, not just a feature launch.

Job Responsibility

  • Act as internal SME & product expert
  • Co-run Beta programs for new strategic features
  • Translate features into Jobs-to-Be-Done, workflows, and outcomes
  • Partner with Instructional Design, PMM, Enablement, Value Engineering, Product Writing, etc.
  • Serve as product liaisons - closing feedback loops between customers, internal teams, and Product
  • Co-build enablement materials, documentation, Help Center articles, and community resources
  • Run Community pages to scale product learnings

Requirements

  • Strong communication skills and a deep understanding of product functionality and roadmap
  • Understands how product capabilities translate into jobs to be done, workflows and Outcomes
  • Ability to identify high level themes across specific examples and define strategies to resolve challenges (product adoption, large volume of bugs, enablement gaps)
  • Cross functional collaborator, with the ability to persuade partners
  • Proven ability to serve as a feedback loop between customers, internal teams, and product development teams
  • Understands GTM teams, Gong customers and what materials stakeholders may need in order to better understand a Gong workflow or feature/functionality
  • Familiarity with Beta programs

What we offer

  • Variety of medical, dental, and vision plans
  • Wellbeing Fund - flexible wellness stipend
  • Mental Health benefits with covered therapy and coaching
  • 401(k) program
  • Education & learning stipend
  • Flexible vacation time
  • Paid parental leave
  • Company-wide recharge days each quarter
  • Work from home stipend
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