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Product Operations

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Vodafone

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Location:
South Africa , Johannesburg

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This product operations role is focused on executing the product strategy and delivering operational support in renewals, billing, alliance management and pricing across the various products and solutions. This role also has components of credit notes, early payment requests, escalation management and profitability. It also contributes towards the strategic engagements with our partners, distributors and OEM’s to sell economically viable solutions and offerings to our base.

Job Responsibility:

  • Co-ordinate track all customer renewal requirements
  • To be responsible for developing and implementing renewal programmes
  • Responsible for product definition, market needs analysis, viability and product fit
  • Responsible for escalations and pricing queries
  • Contribute towards go-to-market sales plan for the product
  • Contribute and own account planning for a specific segment
  • Understand and translate business objectives into compelling products and new features
  • Building of business cases and models to prove financial viability
  • Innovation and technology conversant
  • Provide specialised and technical support to internal and external stakeholders
  • Establish and monitor healthy, diverse internal and external relations
  • Develop and maintain key account relationships with business partners
  • Ability to drive multi-disciplinary virtual teams
  • Ability to work collaboratively with a variety of named accounts
  • Facilitate communication throughout the renewal journey
  • Annual Sales Strategy & Budget Planning
  • Prepare monthly reports on partner onboarding, partner agreements and partner activity
  • Prepare regular reports of progress and forecasts
  • Prepare reports on partner base, providing recommendations

Requirements:

  • B Degree/Equivalent in Operations, Marketing, Business, Commerce or related
  • 3 years relevant experience in support/operations roles
  • Familiar with Product Development lifecycles
  • Intelligent with commercial acumen, numerate and understanding of finance concepts
  • Good communication skills (written, verbal and presentation)
  • Business development skills
  • Extensive experience in telecoms/IT design with proven technical co-ordination
  • Experience in change management in a technological context
  • Team player, strong influence and relationship management skills
  • A self-starter with a determination to succeed
  • Understanding of the Value Chain Analysis
  • Excellent Customer relationship management skills with ability to interact at Director level
  • Strong communication and decision-making skills
What we offer:
  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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