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Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. Meet the team As the Operations team, we ensure that everything runs smoothly across Fever’s products and countries. We supervise processes, identify priorities, and streamline ways of working to support growth and deliver a best-in-class experience for all stakeholders. Join us and help keep Fever running efficiently while shaping the future of our operations. This specialized team keeps everything running smoothly behind the scenes smoothly. Our vision is to build and improve the processes and structures that help teams work better and move faster to maximize productivity, drive innovation, and deliver exceptional results. We work closely with executive leadership, department heads, and employees, to ensure the operational strategies support Fever’s overall vision and business goals.
Job Responsibility
Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms
Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation
Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes
API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences
Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations
Requirements
Excellent communication and interpersonal skills
Fast learner with strong retention and ability to multitask in a fast-paced environment
Comfortable working under pressure and handling high-demand peaks
High level of English and Spanish (required)
2+ years of experience in similar roles
Proactive and decisive, with strong problem-solving and quick-reaction skills
Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.)
What we offer
Attractive compensation package
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Remote friendly
Health insurance
Superannuation
Responsibility from day one, and professional and personal growth
Great work environment with a fun, international team of talented people to work with