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Product Operations Specialist

Finland, Helsinki Employment contract · Job Posted May 14, 2026
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Job Description

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. Product Delivery Operations at Aiven is building operational excellence across a fast-growing, cross-functional organization. As a Product Operations Specialist, you'll be the connective tissue between domain leaders, engineering, and product management teams — removing friction, designing process from zero to one, and making our teams faster and more predictable. What makes this role different today: we're not looking for someone who uses AI occasionally. We're looking for someone who defaults to AI — someone who sees automation, agents, and AI-assisted workflows as the natural starting point when solving operational problems. At the same time, the foundation of this role is operational discipline. AI without solid process thinking creates faster chaos. You'll need both.

Job Responsibility

  • Own and drive the Product Delivery Lifecycle
  • design and automate operational workflows using AI tooling
  • support business and metrics review cadences
  • fix broken operational workflows
  • maintain and evolve our operational playbooks
  • introduce and enable minimum viable process
  • drive change management and enablement
  • support cost capitalization processes
  • evaluate and configure tooling

Requirements

  • Proven experience building process from zero to one
  • AI-first operator — you actively use AI tools in your day-to-day work and have built or contributed to AI-assisted workflows, automations, or agents
  • Strong communication and stakeholder management
  • change management experience
  • solid understanding of the software development lifecycle and how product organizations operate
  • comfortable in ambiguity and fast-changing environments

Nice to have

  • Background in a SaaS company (B2B or B2C)
  • hands-on experience with workflow automation tools (e.g., n8n, Zapier, Make) or building lightweight AI agents
  • familiarity with Jira, Notion, Linear or similar tools
  • experience with prompt engineering or structuring AI-assisted processes at team or org level

What we offer

  • Participate in Aiven’s equity plan
  • balance work and life with our hybrid work policy
  • choose the equipment you need
  • use your Professional Development Plan budget for learning opportunities
  • receive holistic wellbeing support through our global Employee Assistance Program
  • inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
  • enjoy country-specific benefits

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