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The Product Operations Specialist will support the Product Management team in the execution and coordination of product launches, item setup, packaging projects, retailer systems management, and cross-functional operational processes. This role will serve as a critical operational support function to the Product Manager.
Job Responsibility
Support execution of new product launches from item setup through commercialization
Coordinate cross-functional timelines and deliverables related to product launches and item readiness
Assist Product Manager with launch documentation, item setup requirements, and retailer onboarding processes
Track product launch milestones and communicate status updates across departments
Support product transition projects, item changes, discontinuations, and line extensions
Manage and maintain retailer item setup platforms and data portals including: Walmart Retail Link / Target Partners Online / 1WorldSync / Syndigo / GS1 systems
Additional retailer portals and syndication platforms
Assist with retailer item submissions, updates, maintenance, and troubleshooting
Ensure product specifications, dimensions, packaging information, imagery, and nutritional data are accurate and up to date
Coordinate setup and syndication of product content for retail and e-commerce channels
Maintain retailer compliance documentation and item setup accuracy
Assist with packaging update projects including specification changes, artwork coordination, and version tracking
Coordinate packaging approvals and communication between design, regulatory, QA, packaging vendors, and operations teams
Support development and maintenance of product specifications, packaging documentation, and product databases
Help manage packaging timelines to support launch deadlines and retailer requirements
Coordinate product sample requests and support commercialization readiness activities
Maintain accurate product databases, item setup trackers, launch documents, and specification files
Organize and maintain packaging archives, retailer forms, UPC information, and product assets
Support creation and maintenance of SOPs, process documentation, and workflow tools
Assist with reporting, data validation, and operational audits as needed
Support invoice processing, project tracking, and vendor coordination related to packaging and product operations
Assist with meeting coordination, launch recaps, and internal communications
Requirements
2–3 years of experience in product operations, product coordination, item setup, packaging coordination, retail operations, or CPG product support roles
Background in consumer packaged goods (CPG), food & beverage, retail, or consumer brands strongly preferred
Experience with retailer item setup and product syndication platforms
Strong organizational and project coordination skills
Ability to manage multiple projects, deadlines, and priorities simultaneously
High attention to detail and accuracy
Excellent written and verbal communication skills
Ability to work cross-functionally across departments and external partners with a collaborative, solutions-oriented mindset
Proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams
Experience with project management tools such as Asana, Monday.com, Wrike, or similar platforms preferred
Experience managing product documentation, databases, and digital assets
Bachelor’s Degree in Business, Marketing, Supply Chain, Food Science, Product Management, or related field preferred